Publishing and Scheduling Posts
Can I publish my posts simultaneously on all social channels?
You can publish and schedule a post for all connected networks simultaneously.
Why are some of my posts not getting published?
Your posts may fail to get published for the following reasons: If the social media network you're publishing on, needs to be reconnected for security reasons. Due to an error in the image size. Posted a duplicate content.
What is the difference between the publishing features available on the Standard plan and Professional plans?
The following table lists out the publishing features available on the Standard plan and the Professional plan.
Why am I unable to tag Instagram users when I publish posts via Zoho Social?
Tagging is available for Twitter, Facebook, LinkedIn, and Instagram. However, you will not receive tag suggestions for Instagram when you @mention users via Zoho Social. So, make sure you mention the right username for Instagram.
What is the size limit for an image that I can upload as a video thumbnail?
Your video thumbnail image can be upto 5MB in size, for all supported channels.
Why am I not able to add location for the Twitter post I create on Zoho Social?
To add location to the Twitter post you create, you need to check if Location Tagging on your Twitter account is enabled. Follow the steps below to understand how. 1. Log into your Twitter account and click on More (...) button on the left panel. 2. ...
Can I add location for all the social channels I connect on Zoho Social?
You would be able to include location only to your Twitter channel right at the moment. Head over to our community, to know more about updates regarding the same.
How to add location for the post I create on Zoho Social?
1. Click on the New Post button on your Dashboard. 2. Type out the content for your post and click on Add Location. 3. Now, type in the location you want to add or select one from the list of suggested locations by Zoho Social, based on your current ...
How to upload media from Evernote?
To attach media from Evernote, 1. Click on the Evernote option on the Cloud Picker window. 2. Select the folder and include the media you want to add, and hit the Attach button.
How to upload media from Dropbox?
To add your media from Dropbox, 1. Click on the Dropbox option from the Cloud Picker window. 2. Select the folder which has the media you want to include and hit the Attach button.
How to upload media from OneDrive?
To attach media to the Media Library from OneDrive, 1. Click on OneDrive from the Cloud Picker window. 2. Select the media you want to include and hit the Attach button.
How to upload media from Box?
To upload media from Box to the Media Library on Zoho Social, 1. Click on the third option- Box on the Cloud Picker window. 2. Select the images, videos, and GIFs you want to include and hit the Attach button.
How to upload media from GoogleDrive?
To include media from Google Drive, follow the steps below. 1. Click on the second option- Google Drive from the Cloud Picker window. 2. Select the media files from the list of all media displayed and hit the Attach button. You need to be logged in ...
Can I upload and store images and video on Zoho Social?
Yes, you can upload and store images, videos, and GIFs within Zoho Social's Media Library which is a content repository. You can upload media to the Media Library on Zoho Social directly from your Desktop or using the Cloud Picker tool that lets you ...
Why can't I upload an image of my choice as a thumbnail for Instagram video?
You cannot currently upload an image file to set custom video thumbnail for Instagram. You can however, choose any frame from your video or select one of the auto-generated suggestions from Zoho Social, to set as video thumbnail.
Which social channels can I customize video thumbnail for?
You can customize thumbnails for videos on Facebook, Instagram, Twitter, and YouTube.
Can I edit a frame or an image I add as a thumbnail?
You can always choose to edit the frame and the image you uploaded as a thumbnail for your video. Follow these steps: 1. Click on the small Pencil icon on the bottom right corner of the frame or image you uploaded. 2. Reselect a new frame or upload a ...
How to add custom video thumbnail?
You can add a custom video thumbnail in two ways. You can either choose a particular frame from your video, or upload an image from your desktop. To choose a frame from your video, 1. Click on the '+' icon next to the list of auto-generated ...
How to generate thumbnail suggestions for a video file?
You can include a thumbnail for your video from the list of all sample thumbnail options that Zoho Social populates. To pick your choice from the list of suggested thumbnails by Zoho Social, follow the steps below. 1. Click on the Posts tab on your ...
What happens if I turn off the URL tracking from Publishing Settings?
You will still be able to add UTM parameters manually on the Publishing window even if you have turned off the toggle button for URL tracking under Settings. To add UTM parameters manually from the publishing window, 1. Click on the New Post button ...
Why is it important to enable URL tracking under Publishing Settings?
If you choose to enable URL tracking under Settings, UTM parameters will be automatically included in any URL you paste on the Publishing Window while you create your post—without you having to set the parameter each time you add a URL to publish.
Can you shorten a link that contains UTM parameters?
Yes! Zoho Social automatically shortens the link you paste on the Publishing Window, using the default link shortening service zurl or via bit.ly if you have connected your account to Zoho Social, from the Publishing Preferences Settings.
What is 'Social Network' under the utm_source parameter?
Under the utm_source parameter there are two possible preferences to choose from: Social Network or Custom Value. When you select your preference as Social Network, Zoho Social automatically sets the value of the parameter to reflect the name of the ...
How many custom parameters are allowed?
You can include a total of 6 parameters when you enable UTM tracking for the posts you choose to publish via Zoho Social.
What is a utm_content?
A UTM content is a parameter that helps you track down a specific link from which your visitor came from, when you have a couple of links pointing to the same URL. For example: utm_content= testlink
What is a utm_campaign?
A UTM campaign is a parameter that can be used in case you want to filter out your data based on a specific campaign name with which the user came via to your website. This helps understand which campaign generated traffic to a specific URL. For ...
What is a utm_medium?
A UTM medium is a parameter that tracks the type of traffic that your visitor is from—it organizes traffic as organic, paid, email, social media etc. For example: utm_medium= social
What is a utm_source?
A UTM source is a social media platform like Google, Facebook, Twitter, LinkedIn, Instagram from where your website traffic comes from. For example: utm_source= Google
How to set UTM parameters on Zoho Social?
1. Click on the New Post button on your dashboard. 2. Type the content for your post and paste the URL you want to track the traffic for. 3. Now, click on the Add UTM Parameters icon and include the utm_source, utm_medium, utm_campaign, utm_term, and ...
What are the publishing options available while scheduling a Retweet?
Zoho Social has multiple scheduling options with which you can plan and set your retweet for a later date. They are: 1. Retweet Now - Choose this option to publish your Retweet instantly. 2. Schedule for a Specific Date - This will help you schedule ...
Can I add an image while Retweeting?
No! You won't be able to attach media files while Retweeting or scheduling a Retweet from within Zoho Social.
How do I know if a Scheduled Retweet has been published?
The moment your Retweet is published, you will receive an auto-generated email from Zoho Social that your post is live.
Can I undo a Retweet?
Yes, you can! To undo a Retweet, click on the highlighted Retweet button on the Tweet which you have already Retweeted, and the Tweet will be removed from your timeline. Undoing a Retweet will remove the Retweet from your timeline but will not affect ...
Can I edit and delete a Scheduled Retweet?
Yes! You can edit and delete your scheduled Retweets from the Posts tab. Here are the steps to do it. 1. Once a Retweet has been scheduled, head to the Posts tab and tap on the Scheduled Posts. 2. Now, hover over the desired scheduled post and click ...
How to schedule a Retweet from your Notifications?
1. Click on the Notifications icon (the bell icon) on the top right corner of your screen. 2. Select a Twitter notification from the drop-down and click to view details. From here click the Retweet option. 3. From the Publishing Window that opens up, ...
How to schedule a Retweet from the Posts tab?
To schedule a Retweet from the Posts tab, follow the steps given below. 1. Tap on the Posts tab on your Dashboard and click on the Published Posts option. 2. Click on Twitter from the list of all the social channels displayed. 3. Select a Tweet and ...
How to schedule a Retweet from the Monitor tab?
1. Click on the Monitor tab on your Dashboard to view all your Twitter columns. Select the Retweet option under any Tweet of your choice. This will prompt-open the Publishing Window with a preview of your selected Tweet. 2. In the publishing ...
What are the posting limits for each of the social channels supported on Zoho Social?
Here's a table outlining the posting limit per hour on Zoho Social for the social media channels connected. Social Account Posting Limit/Hour Description Facebook Page 25 Although Facebook does not have a strict posting limit, they sometimes restrict ...