Mass Emails
What are mass emails used for?
Mass emails allow you to send one message to a group of prospects or customers at the same time. For example, you can send announcements, newsletters, or transactional emails to prospects, or send follow-up emails to customers whose deals are in ...
Can I send mass emails from custom modules?
Yes, you can send mass emails from custom modules in the same way as from standard modules like Leads, Contacts, and Deals. To send mass emails from a custom module Go to the module which contains records you want to send mass emails to. Navigate ...
How do I check previously sent mass emails?
The Sent tab on the mass emails page lists all the previously sent mass emails. Click on an email to see details including who it is from, who it was sent by, the template used, and the sent email statistics. The Sent Email Statistics allow users to ...
I am subscribed to the Free edition of CRM, can I send mass emails?
No, mass email is only available in the paid editions: Standard, Professional, Enterprise, and Ultimate. Mass emails can be scheduled in the Professional, Enterprise, and Ultimate editions of CRM. In the Standard edition, you can send 250 mass emails ...
How do I schedule mass emails to be sent at a particular date and time?
Scheduled mass email is available in the Professional, Enterprise, and Ultimate editions. Administrators or users with permission to send mass email can schedule mass emails. You can schedule up to 10 mass emails per module at a time. The available ...
How do I send mass emails to selected records in the Leads module?
You can send mass emails to selected leads in four different ways: Manual selection Custom view Advanced filter Criteria on the Mass Email page Manual selection: Select records manually from the list of records in a module and then select the Send ...
How can I check the email statistics of sent mass emails?
Every mass email that is sent can be viewed on the Sent tab with its performance statistics. The Email Details contain information like the recipient addresses, template used, and the sender details. The Email Statistics contain the following ...
Only a few of my selected recipients have received a mass email campaign. What should I do?
Undelivered emails will be counted as Bounced emails in the email statistics. The possible reasons for an email bounce are: The recipient's email address is invalid. The email server of the recipient's email address is down due to technical issues. ...
How many mass emails can be sent from a trial account and is there a way to schedule mass emails?
The limit for mass emails varies depending on the trial edition that you are subscribed to: You can send up to 20 mass emails per day per organization in the Standard, Professional, Enterprise, and Ultimate trial editions. You can schedule up to 10 ...
How do I send mass emails from CRM using my SMTP server?
Mass emails can be sent via your SMTP servers using email relay. To set up email relays, you will have to connect your SMTP server with the Zoho CRM server. To configure email relay settings Navigate to Setup > Channels > Email > Email Deliverability ...