Only a few of my selected recipients have received a mass email campaign. What should I do?

Undelivered emails will be counted as Bounced emails in the email statistics. The possible reasons for an email bounce are:

1. The recipient's email address is invalid.
   

1. The email server of the recipient's email address is down due to technical issues.
   

1. The recipient's inbox is full. The recipient's domain name is invalid.
   

1. Emails from your email address have repeatedly been marked as spam by the recipient. 

1. The Email Opt Out field is enabled in the recipient's record.

1. You have reached your mass email limit for the day. 
   

Click here to learn more about the limits in your CRM edition.

Click here to learn more about email bounces. 

 To check sent email statistics

1. Go to the module you want to check stats for and click Actions.
   
2. Select Mass Email from the dropdown.
   
3. Click on the Sent tab on the Mass Email page.
   
4. Select the email you want to check the statistics for from the list of sent mass emails.The Sent Email page will display both email details and email statistics. Statistics like Sent Email, Delivered, Opened, Clicked, Bounced, Unopened, and Not Clicked are displayed as a flow chart.
5. Click on Bounced to find the recipients the email was not delivered to.
   

Find more troubleshooting tips here.

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