How can I check the email statistics of sent mass emails?
Every mass email that is sent can be viewed on the Sent tab with its performance statistics.
The Email Details contain information like the recipient addresses, template used, and the sender details. The Email Statistics contain the following insights in a flow chart:
- The total number of emails sent.
- The number of emails that were:
- Bounced: Emails may be bounced because the recipient's address was not valid or the email limit for the day was reached. To learn more about email bounces, refer to this help doc.
- Delivered to the recipient email address.
- Opened by the recipient.
- Unopened by the recipient.
- Clicked by the recipient.
- Not clicked by the recipient.
Click on an individual metric to open a list of the recipients who that metric applies to. For more information about sent email statistics, refer to this help doc.
To check email statistics of a sent email
- Go to the module which contains the sent email and click Actions and then Mass Email.
- Click the Sent tab and select the sent email you want to see the stats for.
Both the details and statistics for the email will be displayed.
Related Articles
How do I check previously sent mass emails?
The Sent tab on the mass emails page lists all the previously sent mass emails. Click on an email to see details including who it is from, who it was sent by, the template used, and the sent email statistics. The Sent Email Statistics allow users to ...Only a few of my selected recipients have received a mass email campaign. What should I do?
Undelivered emails will be counted as Bounced emails in the email statistics. The possible reasons for an email bounce are: The recipient's email address is invalid. The email server of the recipient's email address is down due to technical issues. ...How do I schedule mass emails to be sent at a particular date and time?
Scheduled mass email is available in the Professional, Enterprise, and Ultimate editions. Administrators or users with permission to send mass email can schedule mass emails. You can schedule up to 10 mass emails per module at a time. The available ...How many mass emails can be sent from a trial account and is there a way to schedule mass emails?
The limit for mass emails varies depending on the trial edition that you are subscribed to: You can send up to 20 mass emails per day per organization in the Standard, Professional, Enterprise, and Ultimate trial editions. You can schedule up to 10 ...How do I send mass emails from CRM using my SMTP server?
Mass emails can be sent via your SMTP servers using email relay. To set up email relays, you will have to connect your SMTP server with the Zoho CRM server. To configure email relay settings Navigate to Setup > Channels > Email > Email Deliverability ...