Why am I not able to view the Social tab?

Why am I not able to view the Social tab?

The Social tab can be viewed and accessed only if the Social tab permission is enabled for your profile. The permission can be enabled by the CRM administrator only. 

There are 2 places in CRM from where the social admin permission can be enabled:
  1. Profiles
  2. Social admin settings
To enable the permission from profiles
  1. Go to Setup> Users and Control > Security Control.
  2. Select the required profile and navigate to Social option, under Extension Permissions.
  3. Toggle the option Social Tab, On.
To enable the social tab permission from social admin settings
  1. Go to Setup > Channels > Social.
  2. Click on the Social Tab option under Admin Settings tab.
  3. Click on +Add Profile, and select the appropriate profile to provide the permission.
Click to learn more about Social CRM and Social CRM Transition.

    • Related Articles

    • Why am I unable to integrate Zoho Social in Zoho CRM?

      You can integrate Zoho Social with Zoho CRM, only if you have Social Admin permission enabled in your profile. The permission can be enabled by the CRM administrator only. There are 2 places in CRM from where the social admin permission can be ...

    • Managing Profile Permissions

      To make the process of managing profile permissions easier, the permissions have been grouped in such a way that you will have no problem in customizing them as needed. You can enable or disable permission in a single click rather than having to go ...

    • Setting up Social Tab

      In order for you to start using Social tab, your Zoho CRM account must be configured with any or all of your organization's Facebook Pages or your Twitter handles. The configuration can be performed only by a user with Social Administrator ...

    • Can I restrict my sales reps' to tweet from the Zoho CRM org account ?

      Yes, as an administrator you can grant or revoke permission of other users based on the type of activities you want them to perform. In CRM, there are three types of permissions that are available for a profile, based on which a user can perform ...

    • How is Kanban view different from the Kanban Board extension?

      Kanban view is a built-in option to customize the way records are displayed in a module. It is available for all editions of Zoho CRM. Kanban Board is an extension developed by Zoho Corporation that is available in Zoho Marketplace. It allows you to ...