Why am I unable to integrate Zoho Social in Zoho CRM?

Why am I unable to integrate Zoho Social in Zoho CRM?

You can integrate Zoho Social with Zoho CRM, only if you have Social Admin permission enabled in your profile. The permission can be enabled by the CRM administrator only.

There are 2 places in CRM from where the social admin permission can be enabled:
  1. Profiles
  2. Social admin settings
To enable the permission from profiles
  1. Go to Setup> Users and Control > Security Control.
  2. Select the profile, you want to enable the permission.
  3. Scroll down to Extension permission and toggle Social Admin.
To enable the permission from social admin settings
  1. Go to Setup > Channels > Social.
  2. Click the Admin Settings tab.
  3. In Social Permissions, under Social Admin click +Add Profile, and select the appropriate profile from the drop-down list. 
Click to learn more about Social CRM and Social CRM Transition.

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