I accidently deleted a mail. How can I recover it from archival or backup?
In case, eDiscovery is enabled for your user account, the administrator can recover the mail back to the mailbox from archives using the Recovery tab in the eDiscovery portal.
To recover an email from the Archived emails, click here.
In case, Backup is enabled for your user account, the administrator can retrieve the deleted email from Backup.
To recover an email from Backup, click here.
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What is the difference between backup and retention / email archival?
Backup is for recovery from hardware failure or recent data corruption or loss while Retention / Email Archive is for legal compliance and long term data retention. There are various laws like Sarbanes Oxley (SOX), HIPAA, FDIC, etc. that apply to ...
When should I enable backup?
Backup can be enabled either when eDiscovery is not available or is running simultaneously. However, unlike eDiscovery, email Backup will only retain the deleted mails of the employees in the Backup portal. The administrator can recover them from the ...
Can I backup the emails in my Zoho Mail account?
You can backup your emails by exporting them in the EML format from the Settings menu. Under Access old version for, select Import/Export. In the Export message section, set your export options and click Export. An email containing the exported ...
How do I recover my email account, in case I've forgotten the password?
In case you've forgotten your account password, Zoho Mail provides two options for account recovery. You can recover your account either using your registered mobile number or secondary email id. In the login page, enter your Zoho email id and click ...
Can I access my other mail accounts in Zoho mail?
You can access your other Mail accounts which support POP Access in Zoho mail. You need to enable POP access and get the Incoming and Outgoing Server details of the mail account you are trying to set up, from your Mail service provider. ...