What is the difference between backup and retention / email archival?
Backup is for recovery from hardware failure or recent data corruption or loss while Retention / Email Archive is for legal compliance and long term data retention.
There are various laws like Sarbanes Oxley (SOX), HIPAA, FDIC, etc. that apply to various industries mandating data archival for legal compliance. Organizations that fall under these industry categories would be required to retain emails (incoming, outgoing and internal).
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When should I enable backup?
Backup can be enabled either when eDiscovery is not available or is running simultaneously. However, unlike eDiscovery, email Backup will only retain the deleted mails of the employees in the Backup portal. The administrator can recover them from the ...
How will enabling retention affect the storage?
Generally, the user's allotted storage capacity is shared by the User's mailbox + eDiscovery + Backup. For instance, a user is allotted an overall storage of 100 GB. This storage can be used for any Zoho Mail feature that requires data to be stored. ...
I accidently deleted a mail. How can I recover it from archival or backup?
In case, eDiscovery is enabled for your user account, the administrator can recover the mail back to the mailbox from archives using the Recovery tab in the eDiscovery portal. To recover an email from the Archived emails, click here. In case, Backup ...
Can I create a custom retention policy?
In case there are any special or custom requirements that need certain emails to be retained for a specific period other than the set default retention period, then the administrators can define custom retention policies.
What is the default retention policy?
The default retention policy determines the period for which the emails of all users in the organization would be retained. The default retention policy for your organization can be set by your Administration while enabling eDiscovery. By default, ...