Billing and Subscriptions
Updating your Credit Card on File
If you pay by credit card, keeping the details updated in Zoho Desk is important. Your payments will not go through if your card on file has expired or invalid. Also, failed payments may cause your account to be moved to the Free plan. Note: Only ...
Managing the Primary Contact of your Help Desk
The primary contact is the person who initially set up your Zoho Desk account. All notification emails about account subscription like upgrade or downgrade of a plan, change of credit card billing information or subscription cancellation will be sent ...
Downgrading your Zoho Desk Subscription
We want Zoho Desk to be your go-to choice for help desk needs to help you win your customer's love and loyalty. If for any reason you need to downgrade your subscription to a plan of lower value you can do so at any time. Please keep in mind that ...
Managing your License Seats
Agents are the ones who can log in to your Zoho Desk account, access help desk data and use various functions according to the permissions configured by the administrator. You can add seats to your existing Zoho Desk plan as and when required. Note: ...
Upgrading your Zoho Desk Subscription
Zoho Desk plans are designed to help you scale your customer support process as you grow. Our Free plan is ideal for customers who have just transitioned from email-based support, while our paid plans are for businesses who have an established ...
Why should you choose our Enterprise plan?
The Enterprise plan is designed to offer great value to any large business. This is especially true for companies looking to reduce their support costs (compared to the competing help desks) while increasing the productivity of their agents. With a ...
Is the free starter plan in Zoho Desk ideal for us?
Whether you lead a team of seven or seven hundred agents, Zoho Desk has got you covered. It ensures you deliver customer happiness at any scale. We believe that small businesses must also be able to deliver world class customer service without ...