Managing the Primary Contact of your Help Desk
The primary contact is the person who initially set up your Zoho Desk account. All notification emails about account subscription like upgrade or downgrade of a plan, change of credit card billing information or subscription cancellation will be sent to the primary contact only.
You can change the primary contact of your help desk when required. Please keep in mind that only administrators can change the primary contact in your Zoho Desk.
To change the primary contact:
- Log in to Zoho Desk with Administrator privileges.
- Click the Setup icon (
) in the top menu.
- Click Company under the General menu.
- Click the Edit icon (
) on the Company Details page.
- Choose your primary contact from the selections available in the drop-down list.
Only Admin users will be listed here. - Click Save.
The updated primary contact will be displayed on the Company Information page.
Note:
- Only the email address of active users with administrator's privilege can be set as the primary contact.
Related Articles
Downgrading your Zoho Desk Subscription
We want Zoho Desk to be your go-to choice for help desk needs to help you win your customer's love and loyalty. If for any reason you need to downgrade your subscription to a plan of lower value you can do so at any time. Please keep in mind that ...Upgrading your Zoho Desk Subscription
Zoho Desk plans are designed to help you scale your customer support process as you grow. Our Free plan is ideal for customers who have just transitioned from email-based support, while our paid plans are for businesses who have an established ...Managing Departments in your Help Desk
Departments are the various business divisions within your organization. They can be categorized based on your products, geographical locations or teams. Zoho Desk enables you to create departments and manage customer support individually for each of ...Managing your License Seats
Agents are the ones who can log in to your Zoho Desk account, access help desk data and use various functions according to the permissions configured by the administrator. You can add seats to your existing Zoho Desk plan as and when required. Note: ...Managing Help Center Users
Help Center users are users who prefer to find solutions by reading through your knowledge base articles or community posts. When they are unable to find answers they can get it resolved from your agents by submitting a ticket. Users can also ...