Why are my tickets showing transitions when the blueprint is disabled?

Although you've disabled a Blueprint, the tickets that have entered the process will continue to show the strip containing the current state and subsequent transitions buttons. These tickets are required to complete the process as defined on the blueprint. However, rest assured that no new tickets meeting the process criteria will enter the disabled blueprint.

That said, you can at anytime revoke tickets that are stuck in a disabled blueprint. This ensures that the tickets are worked upon by your agents outside of the process.

To revoke tickets follow the steps mentioned below:

1. Log in to your Zoho Desk with administrator privileges.
2. Click the Setup icon (  ) in the top bar.
3. Click Blueprint under the Automation menu.
   
4. Hover your mouse pointer on the Blueprint whose tickets you want to revoke, and then click the More icon (  ).
   
5. Click Revoke Tickets from the menu.
   
6. Click Continue to confirm the revoke.
   The tickets that entered the Blueprint process will be revoked.

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