Events Supported in the Get Ticket History API
Introduction
The Get ticket history API returns details of the actions — called events — performed on a ticket. In this document, you will learn about the different events supported and the variations of each event.
Ticket History Events
Each event listed here represents an action and the state change it causes. The API response contains an ordered array of these event objects. Here's a list of events supported, along with an example for each.
TicketCreated
{
"eventName": "TicketCreated",
"eventTime": "2020-06-03T09:45:04.000Z",
"actor": {
"id": "57440000000572348",
"name": "David",
"type": "Contact"
},
"source": "Email",
"eventInfo": [
{
"propertyName": "Department",
"propertyValue": {
"id": "57440000000572078",
"name": "Zylker-Primary",
"type": "Department"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "Account Name",
"propertyValue": "Primary Account",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Contact Name",
"propertyValue": "David",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Email",
"propertyValue": "david@gmail.com",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Subject",
"propertyValue": "Ticket Subject",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Description",
"propertyValue": "<div>Description.</div>",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Status",
"propertyValue": "Open",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Case Owner",
"propertyValue": {
"id": "57440000000572778",
"name": "Karthick",
"type": "Agent"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "Channel",
"propertyValue": "Email",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Is Escalated",
"propertyValue": false,
"propertyType": "Boolean",
"systemProperty": true
}
],
"actorInfo": []
}
This example represents the action of creating a ticket through the email channel. The following table lists the variations possible.
Mode of Ticket Creation | Actor | Source |
Created by customer via a Channel | Customer | The channel name ( Email, Chat, OfflineChat, HelpCenter, Forum, Twitter, Facebook, FeedbackWidget, WebForm, CustomChannel ) |
Created by agent using the submit ticket form | Agent who submitted the form | null |
| Imported by an agent | Agent who imported the ticket | Import |
TicketUpdated
Ticket updated by an agent
{
"eventName": "TicketUpdated",
"eventTime": "2019-12-17T10:44:41.000Z",
"actor": {
"id": "57440000000195001",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Priority",
"propertyValue": {
"previousValue": null,
"updatedValue": "Medium",
"type": "Text"
},
"propertyType": "ValueTransition",
"systemProperty": true
},
{
"propertyName": "Single Line CF",
"propertyValue": {
"previousValue": "Package sent",
"updatedValue": "Package received at client end",
"type": "Text"
},
"propertyType": "ValueTransition",
"systemProperty": false
}
],
"actorInfo": []
}
Ticket updated by an agent as part of a Blueprint transition
{
"eventName": "TicketUpdated",
"eventTime": "2019-12-17T14:11:56.000Z",
"actor": {
"id": "57440000000195001",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Resolution",
"propertyValue": {
"previousValue": null,
"updatedValue": "I just need to add a resolution to complete this transition.",
"type": "Text"
},
"propertyType": "ValueTransition",
"systemProperty": true
}
],
"actorInfo": [
{
"propertyName": "Blueprint",
"propertyValue": {
"id": "57440000000572001",
"name": "Default path blueprint",
"type": "Blueprint"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "Transition",
"propertyValue": {
"id": "57440000000572011",
"name": "To On hold",
"type": "Transition"
},
"propertyType": "Entity",
"systemProperty": true
}
]
}
Ticket updated on receiving feedback from customer
{
"eventName": "TicketUpdated",
"eventTime": "2019-12-18T11:39:56.000Z",
"actor": null,
"source": "CustomerRating",
"eventInfo": [
{
"propertyName": "Status",
"propertyValue": {
"previousValue": "Closed",
"updatedValue": "Open",
"type": "Text"
},
"propertyType": "ValueTransition",
"systemProperty": true
}
],
"actorInfo": []
}
Ticket update on receiving an incoming thread
{
"eventName": "TicketUpdated",
"eventTime": "2020-05-05T09:51:37.000Z",
"actor": null,
"source": "IncomingResponse",
"eventInfo": [
{
"propertyName": "Status",
"propertyValue": {
"previousValue": "Escalated",
"updatedValue": "Open",
"type": "Text"
},
"propertyType": "ValueTransition",
"systemProperty": true
}
],
"actorInfo": []
}
Ticket updated by a direct assignment rule
{
"eventName": "TicketUpdated",
"eventTime": "2020-01-14T10:34:18.000Z",
"actor": {
"id": null,
"name": "Assign It to me",
"type": "DirectAssignment"
},
"source": null,
"eventInfo": [
{
"propertyName": "Department",
"propertyValue": {
"previousValue": {
"id": "57440000000632069",
"name": "Paint Shop",
"type": "Department"
},
"updatedValue": {
"id": "57440000000497063",
"name": "Service Garage",
"type": "Department"
},
"type": "Entity"
},
"propertyType": "ValueTransition",
"systemProperty": true
},
{
"propertyName": "Case Owner",
"propertyValue": {
"previousValue": null,
"updatedValue": {
"id": "57440000000359029",
"name": "Someone New",
"type": "Agent"
},
"type": "Entity"
},
"propertyType": "ValueTransition",
"systemProperty": true
}
],
"actorInfo": []
}
Ticket updated by a round robin assignment rule
{
"eventName": "TicketUpdated",
"eventTime": "2020-06-08T08:41:31.000Z",
"actor": {
"id": null,
"name": "New Round robin rule",
"type": "RoundRobinAssignment"
},
"source": null,
"eventInfo": [
{
"propertyName": "Case Owner",
"propertyValue": {
"previousValue": null,
"updatedValue": {
"id": "57440000000195001",
"name": "Immauel.t+1",
"type": "Agent"
},
"type": "Entity"
},
"propertyType": "ValueTransition",
"systemProperty": true
},
{
"propertyName": "Team",
"propertyValue": {
"previousValue": null,
"updatedValue": {
"id": "57440000000359001",
"name": "Team A",
"type": "Team"
},
"type": "Entity"
},
"propertyType": "ValueTransition",
"systemProperty": true
}
],
"actorInfo": []
}
Ticket updated as part of a workflow automation rule
{
"eventName": "TicketUpdated",
"eventTime": "2019-12-17T10:50:13.000Z",
"actor": {
"id": null,
"name": "Sample workflow name",
"type": "Workflow"
},
"source": null,
"eventInfo": [
{
"propertyName": "Phone",
"propertyValue": {
"previousValue": null,
"updatedValue": "1234567890",
"type": "Text"
},
"propertyType": "ValueTransition",
"systemProperty": true
},
{
"propertyName": "Status",
"propertyValue": {
"previousValue": "Escalated",
"updatedValue": "Custom status 1",
"type": "Text"
},
"propertyType": "ValueTransition",
"systemProperty": true
}
],
"actorInfo": [
{
"propertyName": "FieldUpdateName",
"propertyValue": "Change status to Custom status 1",
"propertyType": "Text",
"systemProperty": true
}
]
}
Ticket updated by a Blueprint
{
"eventName": "TicketUpdated",
"eventTime": "2019-12-18T06:12:36.000Z",
"actor": {
"id": "57440000000572001",
"name": "Default Path Blueprint",
"type": "Blueprint"
},
"source": null,
"eventInfo": [
{
"propertyName": "Single Line CF",
"propertyValue": {
"previousValue": "Manual value",
"updatedValue": "Field Updated with Blueprint",
"type": "Text"
},
"propertyType": "ValueTransition",
"systemProperty": true
},
{
"propertyName": "Classification",
"propertyValue": {
"previousValue": "Feature",
"updatedValue": "Problem",
"type": "Text"
},
"propertyType": "ValueTransition",
"systemProperty": true
}
],
"actorInfo": [
{
"propertyName": "Transition",
"propertyValue": {
"id": "57440000000572011",
"name": "To On hold",
"type": "Transition"
},
"propertyType": "Entity",
"systemProperty": true
}
]
}
Ticket updated as part of a macro
{
"eventName": "TicketUpdated",
"eventTime": "2019-09-18T06:59:17.000Z",
"actor": {
"id": null,
"name": "First Macro",
"type": "Macro"
},
"source": null,
"eventInfo": [
{
"propertyName": "Subject",
"propertyValue": {
"previousValue": "A dummy subject which is about to change by a macro",
"updatedValue": "Updated subject by macro",
"type": "Text"
},
"propertyType": "ValueTransition",
"systemProperty": true
},
{
"propertyName": "Status",
"propertyValue": {
"previousValue": "On Hold",
"updatedValue": "Escalated",
"type": "Text"
},
"propertyType": "ValueTransition",
"systemProperty": true
},
{
"propertyName": "Case Owner",
"propertyValue": {
"previousValue": {
"id": "57440000000195001",
"name": "Karthick Raja",
"type": "Agent"
},
"updatedValue": {
"id": "57440000000359029",
"name": "Shanmuga Raja",
"type": "Agent"
},
"type": "Entity"
},
"propertyType": "ValueTransition",
"systemProperty": true
}
],
"actorInfo": [
{
"propertyName": "FieldUpdateName",
"propertyValue": "Just escalate ticket",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "MacroTriggerer",
"propertyValue": {
"id": "57440000000195001",
"name": "Daniel",
"type": "Agent"
},
"propertyType": "Entity",
"systemProperty": true
}
]
}
Ticket updated as part of a time-based action rule
{
"eventName": "TicketUpdated",
"eventTime": "2019-12-17T09:52:29.000Z",
"actor": {
"id": null,
"name": "Sample supervise name",
"type": "Supervise"
},
"source": null,
"eventInfo": [
{
"propertyName": "Phone",
"propertyValue": {
"previousValue": null,
"updatedValue": "1234567890",
"type": "Text"
},
"propertyType": "ValueTransition",
"systemProperty": true
}
],
"actorInfo": [
{
"propertyName": "FieldUpdateName",
"propertyValue": "Sample field update name",
"propertyType": "Text",
"systemProperty": true
}
]
}
Ticket updated by an SLA
{
"eventName": "TicketUpdated",
"eventTime": "2019-12-16T06:24:04.000Z",
"actor": {
"id": null,
"name": "Gold SLAs",
"type": "SLA"
},
"source": null,
"eventInfo": [
{
"propertyName": "Due Date",
"propertyValue": {
"previousValue": null,
"updatedValue": "2019-12-16T12:24:02.000Z",
"type": "DateTime"
},
"propertyType": "ValueTransition",
"systemProperty": true
},
{
"propertyName": "Time to Respond",
"propertyValue": {
"previousValue": null,
"updatedValue": "2019-12-16T06:25:02.000Z",
"type": "DateTime"
},
"propertyType": "ValueTransition",
"systemProperty": true
}
],
"actorInfo": [
{
"propertyName": "ContractName",
"propertyValue": "Contract Number 1",
"propertyType": "Text",
"systemProperty": true
}
]
}
TicketDeleted
{
"eventName": "TicketDeleted",
"eventTime": "2020-06-03T10:52:49.000Z",
"actor": {
"id": "57440000000572078",
"name": "Daniel",
"type": "Agent"
},
"source": null,
"eventInfo": [],
"actorInfo": []
}TicketRestored
{
"eventName": "TicketRestored",
"eventTime": "2020-06-03T10:53:38.000Z",
"actor": {
"id": "57440000000572078",
"name": "Daniel",
"type": "Agent"
},
"source": null,
"eventInfo": [],
"actorInfo": []
}TicketCloned
{
"eventName": "TicketCloned",
"eventTime": "2020-06-03T11:14:52.000Z",
"actor": {
"id": "57440000000574279",
"name": "Rahul",
"type": "Agent"
},
"source": null,
: [
{
"propertyName": "TicketNumber",
"propertyValue": "1043",
"propertyType": "Numeric",
"systemProperty": true
},
{
"propertyName": "Department",
"propertyValue": {
"id": "57440000000572078",
"name": "Zylker Primary",
"type": "Department"
},
"propertyType": "Entity",
"systemProperty": true
}
],
"actorInfo": []
}
Note: The ticket number returned in the eventInfo object is that of the ticket from which the current ticket was cloned.
TicketMergedMaster
{
"eventName": "TicketMergedMaster",
"eventTime": "2020-05-13T11:39:39.000Z",
"actor": {
"id": "57440000000195001",
"name": "Aravindan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "TicketNumber",
"propertyValue": "1870",
"propertyType": "Numeric",
"systemProperty": true
},
{
"propertyName": "Department",
"propertyValue": {
"id": "57440000000632069",
"name": "Paint Shop",
"type": "Department"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "Contact Name",
"propertyValue": "Arjun",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Subject",
"propertyValue": "Ticket Subject.",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Status",
"propertyValue": "Open",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Case Owner",
"propertyValue": {
"id": "57440000000195001",
"name": "Daniel",
"type": "Agent"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "Channel",
"propertyValue": "Web",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Request type",
"propertyValue": "Damage Repair",
"propertyType": "Text",
"systemProperty": false
}
],
"actorInfo": []
}
Note: The ticket number returned in this merged eventInfo object is that of the child ticket merged into the master ticket.
TicketSplitParent
{
"eventName": "TicketSplitParent",
"eventTime": "2019-06-10T14:23:54.000Z",
"actor": {
"id": "57440000000168033",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "TicketNumber",
"propertyValue": "10398",
"propertyType": "Numeric",
"systemProperty": true
}
],
"actorInfo": []
}
Note: The TicketSplitParent event denotes that a new ticket was split from the current ticket. The ticket number returned in the eventInfo object is that of the newly created child ticket.TicketSplitChild
{
"eventName": "TicketSplitChild",
"eventTime": "2019-06-10T14:23:54.000Z",
"actor": {
"id": "57440000000168033",
"name": "Aravindan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "TicketNumber",
"propertyValue": "10234",
"propertyType": "Numeric",
"systemProperty": true
}
],
"actorInfo": []
}
Note: The TicketSplitChild event denotes that the current ticket was split from another ticket. The ticket number returned in the eventInfo object is that of the parent ticket.
TicketArchived
{
"eventName": "TicketArchived",
"eventTime": "2020-01-15T00:09:50.000Z",
"actor": {
"id": null,
"name": "Desk System",
"type": "System"
},
"source": null,
"eventInfo": [],
"actorInfo": []
}
TicketEscalated
Ticket escalated by an SLA
{
"eventName": "TicketEscalated",
"eventTime": "2019-12-16T06:25:03.000Z",
"actor": {
"id": null,
"name": "Gold SLAs",
"type": "SLA"
},
"source": null,
"eventInfo": [
{
"propertyName": "EscalationInfo",
"propertyValue": [
{
"propertyName": "EscalationType",
"propertyValue": "Response",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "EscalationLevel",
"propertyValue": "1",
"propertyType": "Numeric",
"systemProperty": true
},
{
"propertyName": "EscalationTiming",
"propertyValue": "OnTime",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "EscalationDuration",
"propertyValue": "0",
"propertyType": "Duration",
"systemProperty": true
},
{
"propertyName": "EscalatedTo",
"propertyValue": [
"gowtham@gmail.com",
"kannan@zoho.com"
],
"propertyType": "TextList",
"systemProperty": true
}
],
"propertyType": "PropertyGroup",
"systemProperty": true
},
{
"propertyName": "TicketFieldUpdates",
"propertyValue": [
{
"propertyName": "Case Owner",
"propertyValue": {
"previousValue": {
"id": "57440000000195001",
"name": "Kannan",
"type": "Agent"
},
"updatedValue": {
"id": "57440000000168033",
"name": "Gowtham",
"type": "Agent"
},
"type": "Entity"
},
"propertyType": "ValueTransition",
"systemProperty": true
}
],
"propertyType": "PropertyGroup",
"systemProperty": true
}
],
"actorInfo": [
{
"propertyName": "ContractName",
"propertyValue": "Contract Number 1",
"propertyType": "Text",
"systemProperty": true
}
]
}
Escalation types : Response, Resolution
Escalation timings : Before, OnTime, After
Ticket escalated by a Blueprint
{
"eventName": "TicketEscalated",
"eventTime": "2020-01-14T11:38:37.000Z",
"actor": {
"id": "57440000000664009",
"name": "Sample Blueprint name",
"type": "Blueprint"
},
"source": null,
"eventInfo": [
{
"propertyName": "EscalationInfo",
"propertyValue": [
{
"propertyName": "StateName",
"propertyValue": "Open",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "EscalationLevel",
"propertyValue": "3",
"propertyType": "Numeric",
"systemProperty": true
},
{
"propertyName": "EscalationTiming",
"propertyValue": "After",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "EscalationDuration",
"propertyValue": "300",
"propertyType": "Duration",
"systemProperty": true
},
{
"propertyName": "EscalatedTo",
"propertyValue": [
"chandran@zohocorp.com"
],
"propertyType": "TextList",
"systemProperty": true
}
],
"propertyType": "PropertyGroup",
"systemProperty": true
}
],
"actorInfo": []
}
Note: There are three possible escalation timings: Before, OnTime, and After. These timings denote whether the escalation occurred before, after, or exactly at the due time. The duration parameter denotes the duration between the due time and escalation time, in seconds.
TicketShared
Ticket shared by an agent
{
"eventName": "TicketShared",
"eventTime": "2020-01-14T10:24:00.000Z",
"actor": {
"id": "57440000000195001",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "SharedFrom",
"propertyValue": {
"id": "57440000000632069",
"name": "Paint Shop",
"type": "Department"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "SharedTo",
"propertyValue": [
[
{
"propertyName": "Department",
"propertyValue": {
"id": "57440000000006907",
"name": "Zylker Primary",
"type": "Department"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "SharedMode",
"propertyValue": "RestrictedAccess",
"propertyType": "Enum",
"systemProperty": true
}
],
[
{
"propertyName": "Department",
"propertyValue": {
"id": "57440000000497063",
"name": "Service Garage",
"type": "Department"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "SharedMode",
"propertyValue": "ReadWrite",
"propertyType": "Enum",
"systemProperty": true
}
],
[
{
"propertyName": "Department",
"propertyValue": {
"id": "57440000000499758",
"name": "Spare Parts Garage",
"type": "Department"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "SharedMode",
"propertyValue": "ReadOnly",
"propertyType": "Enum",
"systemProperty": true
}
]
],
"propertyType": "PropertyGroupList",
"systemProperty": true
}
],
"actorInfo": []
}
Ticket shared by a Blueprint
{
"eventName": "TicketShared",
"eventTime": "2020-05-05T09:51:37.000Z",
"actor": {
"id": "57440000000546035",
"name": "Sample blueprint name",
"type": "Blueprint"
},
"source": null,
"eventInfo": [
{
"propertyName": "SharedFrom",
"propertyValue": {
"id": "57440000000006907",
"name": "Zylker Primary",
"type": "Department"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "SharedTo",
"propertyValue": [
[
{
"propertyName": "Department",
"propertyValue": {
"id": "57440000000497063",
"name": "Service Garage",
"type": "Department"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "SharedMode",
"propertyValue": "ReadWrite",
"propertyType": "Enum",
"systemProperty": true
}
],
[
{
"propertyName": "Department",
"propertyValue": {
"id": "57440000001077045",
"name": "Engine Swap Garage",
"type": "Department"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "SharedMode",
"propertyValue": "ReadWrite",
"propertyType": "Enum",
"systemProperty": true
}
]
],
"propertyType": "PropertyGroupList",
"systemProperty": true
}
],
"actorInfo": []
}
Share modes supported: ReadOnly, ReadWrite, and RestrictedAccess
TicketShareModeUpdated
{
"eventName": "TicketShareModeUpdated",
"eventTime": "2020-01-14T10:24:27.000Z",
"actor": {
"id": "57440000000195001",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "SharedFrom",
"propertyValue": {
"id": "57440000000632069",
"name": "Paint Shop",
"type": "Department"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "SharedTo",
"propertyValue": [
[
{
"propertyName": "Department",
"propertyValue": {
"id": "57440000000499758",
"name": "Spare Parts Garage",
"type": "Department"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "SharedMode",
"propertyValue": {
"previousValue": "ReadOnly",
"updatedValue": "ReadWrite",
"type": "Enum"
},
"propertyType": "ValueTransition",
"systemProperty": true
}
]
],
"propertyType": "PropertyGroupList",
"systemProperty": true
}
],
"actorInfo": []
}
TicketShareRevoked
{
"eventName": "TicketShareRevoked",
"eventTime": "2020-01-14T10:24:48.000Z",
"actor": {
"id": "57440000000195001",
"name": "Aadavan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "SharedFrom",
"propertyValue": {
"id": "57440000000632069",
"name": "Paint Shop",
"type": "Department"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "SharedTo",
"propertyValue": [
[
{
"propertyName": "Department",
"propertyValue": {
"id": "57440000000006907",
"name": "Zylker Primary",
"type": "Department"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "SharedMode",
"propertyValue": "RestrictedAccess",
"propertyType": "Enum",
"systemProperty": true
}
],
[
{
"propertyName": "Department",
"propertyValue": {
"id": "57440000000497063",
"name": "Service Garage",
"type": "Department"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "SharedMode",
"propertyValue": "ReadWrite",
"propertyType": "Enum",
"systemProperty": true
}
],
[
{
"propertyName": "Department",
"propertyValue": {
"id": "57440000000499758",
"name": "Spare Parts Garage",
"type": "Department"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "SharedMode",
"propertyValue": "ReadWrite",
"propertyType": "Enum",
"systemProperty": true
}
]
],
"propertyType": "PropertyGroupList",
"systemProperty": true
}
],
"actorInfo": []
}
ThreadAdded
Mail Thread
{
"eventName": "ThreadAdded",
"eventTime": "2019-12-17T13:54:59.000Z",
"actor": {
"id": "57440000000195001",
"name": "Ravi Kumar Selvam",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Channel",
"propertyValue": "Mail",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "Direction",
"propertyValue": "Outgoing",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "ThreadType",
"propertyValue": "ReplyThread",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "SendStatus",
"propertyValue": "Success",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "From",
"propertyValue": "techsupport@zylker.zohodesk.com",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "To",
"propertyValue": [
"suresh@gmail.com",
"kannan@yahoo.com"
],
"propertyType": "TextList",
"systemProperty": true
},
{
"propertyName": "CC",
"propertyValue": [
"techsupport@zylker.zohodesk.com",
"rajan@gmail.com"
],
"propertyType": "TextList",
"systemProperty": true
},
{
"propertyName": "BCC",
"propertyValue": [
"dinesh@gmail.com"
],
"propertyType": "TextList",
"systemProperty": true
}
],
"actorInfo": []
}
Note:
- CC and BCC information are available only for mail threads.
- Actor information changes according to the direction of the thread. For incoming threads, the actor is always the customer.
| Channel | Direction | ThreadType | ThreadStatus |
Mail | Incoming/ Outgoing | ReplyThread/ ForwardThread | Success/ Draft/ Failed |
Chat | Incoming | ChatTranscript | Success |
Facebook | Incoming/Outgoing | Message/ DirectMessage | Success/Draft |
Twitter | Incoming/Outgoing | Message/ DirectMessage | Success |
HelpCenter | Incoming | ReplyThread | Success/Draft |
Forum | Incoming/Outgoing | Post | Success |
CustomChannel | Incoming/Outgoing | Success |
Note: From and To details are returned only if they are available.
Mail thread added as part of Blueprint transition
{
"eventName": "ThreadAdded",
"eventTime": "2019-12-17T14:11:57.000Z",
"actor": {
"id": "57440000000195001",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Channel",
"propertyValue": "Mail",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "Direction",
"propertyValue": "Outgoing",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "ThreadType",
"propertyValue": "ReplyThread",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "SendStatus",
"propertyValue": "Success",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "From",
"propertyValue": "Zylker Primary<techsupport@zylker.zohodesk.com>",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "To",
"propertyValue": [
"sureshkumar@zoho.com"
],
"propertyType": "TextList",
"systemProperty": true
},
{
"propertyName": "CC",
"propertyValue": [
"techsupport@zylker.zohodesk.com",
"Raman<raman@gmail.com>"
],
"propertyType": "TextList",
"systemProperty": true
}
],
"actorInfo": [
{
"propertyName": "Blueprint",
"propertyValue": {
"id": "57440000000572001",
"name": "Default path blueprint",
"type": "Blueprint"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "Transition",
"propertyValue": {
"id": "57440000000572011",
"name": "To On hold",
"type": "Transition"
},
"propertyType": "Entity",
"systemProperty": true
}
]
}
Feedback Thread
{
"eventName": "ThreadAdded",
"eventTime": "2019-12-18T11:39:56.000Z",
"actor": null,
"source": null,
"eventInfo": [
{
"propertyName": "ThreadType",
"propertyValue": "FeedbackThread",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "Rating",
"propertyValue": "Good",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "RatingDescription",
"propertyValue": "Customer's rating comment goes here.",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "RatedAgent",
"propertyValue": {
"id": "57440000000195001",
"name": "Aadavan",
"type": "Agent"
},
"propertyType": "Entity",
"systemProperty": true
}
],
"actorInfo": []
}
Note: The RatedAgent property provides information related to the agent who received the rating.
ThreadDeleted
Draft thread deleted
{
"eventName": "ThreadDeleted",
"eventTime": "2019-06-11T08:02:54.000Z",
"actor": {
"id": "57440000000168033",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Channel",
"propertyValue": "Mail",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "Direction",
"propertyValue": "Outgoing",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "ThreadType",
"propertyValue": "ReplyThread",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "SendStatus",
"propertyValue": "Draft",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "From",
"propertyValue": "\"Zylker Primary\"<techsupport@zylker.zohodesk.com>",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "To",
"propertyValue": [
"francis@gmail.com"
],
"propertyType": "TextList",
"systemProperty": true
},
{
"propertyName": "CC",
"propertyValue": [
"techsupport@zylker.zohodesk.com"
],
"propertyType": "TextList",
"systemProperty": true
}
],
"actorInfo": []
}
Failed thread deleted
{
"eventName": "ThreadDeleted",
"eventTime": "2020-01-19T17:32:23.000Z",
"actor": {
"id": "57440000000195001",
"name": "Ravi",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Channel",
"propertyValue": "Mail",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "Direction",
"propertyValue": "Outgoing",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "SendStatus",
"propertyValue": "Failed",
"propertyType": "Enum",
"systemProperty": true
}
],
"actorInfo": []
}
ThreadResent
{
"eventName": "ThreadResent",
"eventTime": "2020-05-17T12:16:13.000Z",
"actor": {
"id": "57440000000168033",
"name": "Karthika",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Channel",
"propertyValue": "Mail",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "Direction",
"propertyValue": "Outgoing",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "ThreadType",
"propertyValue": "ReplyThread",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "SendStatus",
"propertyValue": "Success",
"propertyType": "Enum",
"systemProperty": true
}
],
"actorInfo": []
}
CommentAdded
Comment added by an agent
{
"eventName": "CommentAdded",
"eventTime": "2020-06-04T19:00:55.000Z",
"actor": {
"id": "57440000000195001",
"name": "Ragothaman",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Content",
"propertyValue": "<div>Comment content.</div><div>agent mention: zsu[@user:58387307]zsu,
</div><div>team mention: zsu[@team:57440000000359015_Team B]zsu ,<br /></div>
<div>Ticket mention: zsu[#257:57440000001206021:57440000001206021]zsu</div>",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "CommentType",
"propertyValue": "Private",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "AtMentions",
"propertyValue": [
[
{
"propertyName": "Agent",
"propertyValue": {
"id": null,
"name": "DELETED-ENTITY",
"type": "Agent-Deleted"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "ZUID",
"propertyValue": "58387307",
"propertyType": "Numeric",
"systemProperty": true
}
],
[
{
"propertyName": "Team",
"propertyValue": {
"id": "57440000000359015",
"name": "DELETED-ENTITY",
"type": "Team-Deleted"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "Department",
"propertyValue": {
"id": "57440000000006907",
"name": "Zylker Primary",
"type": "Department"
},
"propertyType": "Entity",
"systemProperty": true
}
],
[
{
"propertyName": "Ticket",
"propertyValue": {
"id": "57440000001206021",
"name": "257",
"type": "Ticket"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "Department",
"propertyValue": {
"id": "57440000000006907",
"name": "Zylker Primary",
"type": "Department"
},
"propertyType": "Entity",
"systemProperty": true
}
]
],
"propertyType": "PropertyGroupList",
"systemProperty": true
},
{
"propertyName": "AttachmentNames",
"propertyValue": [
"FileName1.txt",
"FileName2.html",
"FileName3.png"
],
"propertyType": "TextList",
"systemProperty": true
}
],
"actorInfo": []
}
Comment types: Private, Public
Comment added by an agent as part of a Blueprint transition
{
"eventName": "CommentAdded",
"eventTime": "2020-06-08T18:43:05.000Z",
"actor": {
"id": "4000000000059",
"name": "Immanuel Francis",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Content",
"propertyValue": "<div>New comment added when the escalated transition performed.</div>",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "CommentType",
"propertyValue": "Private",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "AtMentions",
"propertyValue": [],
"propertyType": "PropertyGroupList",
"systemProperty": true
},
{
"propertyName": "AttachmentNames",
"propertyValue": [],
"propertyType": "TextList",
"systemProperty": true
}
],
"actorInfo": [
{
"propertyName": "Blueprint",
"propertyValue": {
"id": "57440000000546035",
"name": "Default path blueprint",
"type": "Blueprint"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "Transition",
"propertyValue": {
"id": "57440000000546045",
"name": "To Escalated",
"type": "Transition"
},
"propertyType": "Entity",
"systemProperty": true
}
]
}
CommentEdited
{
"eventName": "CommentEdited",
"eventTime": "2020-06-04T19:02:37.000Z",
"actor": {
"id": "57440000000195001",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Content",
"propertyValue": {
"previousValue": "<div>Comment content</div><div>agent mention: zsu[@user:58387307]zsu,</div>
<div>team mention:zsu[@team:57440000000359015_Team B]zsu,</div><div>ticket mention:
zsu[#257:57440000001206021:57440000001206021]zsu</div>",
"updatedValue": "<div>Edited content</div><div>zsu[@team:57440000000359001_Team A]zsu ,
zsu[@user:55761802]zsu,zsu[#222:57440000000853082:57440000000853082]zsu</div>",
"type": "Text"
},
"propertyType": "ValueTransition",
"systemProperty": true
},
{
"propertyName": "CommentType",
"propertyValue": "Private",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "AtMentions",
"propertyValue": [
[
{
"propertyName": "Agent",
"propertyValue": {
"id": "57440000000359029",
"name": "Ravi",
"type": "Agent"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "ZUID",
"propertyValue": "58387307",
"propertyType": "Numeric",
"systemProperty": true
}
],
[
{
"propertyName": "Agent",
"propertyValue": {
"id": "57440000000195001",
"name": "Ragothaman",
"type": "Agent"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "ZUID",
"propertyValue": "55761802",
"propertyType": "Numeric",
"systemProperty": true
}
],
[
{
"propertyName": "Team",
"propertyValue": {
"id": "57440000000359015",
"name": "Team B",
"type": "Team"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "Department",
"propertyValue": {
"id": "57440000000006907",
"name": "Zylker Primary",
"type": "Department"
},
"propertyType": "Entity",
"systemProperty": true
}
],
[
{
"propertyName": "Team",
"propertyValue": {
"id": "57440000000359001",
"name": "Team A",
"type": "Team"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "Department",
"propertyValue": {
"id": "57440000000006907",
"name": "Zylker Primary",
"type": "Department"
},
"propertyType": "Entity",
"systemProperty": true
}
],
[
{
"propertyName": "Ticket",
"propertyValue": {
"id": "57440000001206021",
"name": "257",
"type": "Ticket"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "Department",
"propertyValue": {
"id": "57440000000006907",
"name": "Zyker Primary",
"type": "Department"
},
"propertyType": "Entity",
"systemProperty": true
}
],
[
{
"propertyName": "Ticket",
"propertyValue": {
"id": "57440000000853082",
"name": "222",
"type": "Ticket"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "Department",
"propertyValue": {
"id": "57440000000006907",
"name": "Zylker Primary",
"type": "Department"
},
"propertyType": "Entity",
"systemProperty": true
}
]
],
"propertyType": "PropertyGroupList",
"systemProperty": true
},
{
"propertyName": "AttachmentNames",
"propertyValue": [
"FileName1.docx",
"FileName2.pdf"
],
"propertyType": "TextList",
"systemProperty": true
}
],
"actorInfo": []
}
CommentDeleted
{
"eventName": "CommentDeleted",
"eventTime": "2020-06-04T19:02:58.000Z",
"actor": {
"id": "57440000000195001",
"name": "Aravindan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Content",
"propertyValue": "<div>Edited content</div><div>zsu[@team:57440000000359001_Team A]zsu ,
zsu[@user:55761802]zsu,zsu[#222:57440000000853082:57440000000853082]zsu</div>",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "CommentType",
"propertyValue": "Private",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "AtMentions",
"propertyValue": [
[
{
"propertyName": "Agent",
"propertyValue": {
"id": "57440000000195001",
"name": "Aravindan",
"type": "Agent"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "ZUID",
"propertyValue": "55761802",
"propertyType": "Numeric",
"systemProperty": true
}
],
[
{
"propertyName": "Team",
"propertyValue": {
"id": "57440000000359001",
"name": "Team A",
"type": "Team"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "Department",
"propertyValue": {
"id": "57440000000006907",
"name": "Zylker Primary",
"type": "Department"
},
"propertyType": "Entity",
"systemProperty": true
}
],
[
{
"propertyName": "Ticket",
"propertyValue": {
"id": "57440000000853082",
"name": "222",
"type": "Ticket"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "Department",
"propertyValue": {
"id": "57440000000006907",
"name": "Zylker Primary",
"type": "Department"
},
"propertyType": "Entity",
"systemProperty": true
}
]
],
"propertyType": "PropertyGroupList",
"systemProperty": true
},
{
"propertyName": "AttachmentNames",
"propertyValue": [
"FileName1.xml"
],
"propertyType": "TextList",
"systemProperty": true
}
],
"actorInfo": []
}
ApprovalSent
Approval request sent by an agent
{
"eventName": "ApprovalSent",
"eventTime": "2020-05-05T09:55:58.000Z",
"actor": {
"id": "57440000000195001",
"name": "Chandran",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Subject",
"propertyValue": "Approval subject here.",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Description",
"propertyValue": "A brief description for why this was needed.",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Approvers",
"propertyValue": [
{
"id": "57440000000359029",
"name": "Ragothaman",
"type": "Agent"
},
{
"id": "57440000000168033",
"name": "Sugumar",
"type": "Agent"
}
],
"propertyType": "EntityList",
"systemProperty": true
}
],
"actorInfo": []
}
Approval request sent by an agent as part of a Blueprint transition
{
"eventName": "ApprovalSent",
"eventTime": "2020-01-15T05:58:10.000Z",
"actor": {
"id": "57440000000195001",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Subject",
"propertyValue": "Approval subject here.",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Description",
"propertyValue": "A description for what to approve and why to approve.",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Approvers",
"propertyValue": [
{
"id": "57440000000359029",
"name": "Ragothaman",
"type": "Agent"
},
{
"id": "57440000000168033",
"name": "Sugumar",
"type": "Agent"
},
{
"id": "57440000000195001",
"name": "Francis",
"type": "Agent"
}
],
"propertyType": "EntityList",
"systemProperty": true
}
],
"actorInfo": [
{
"propertyName": "Blueprint",
"propertyValue": {
"id": "57440000000664009",
"name": "Default path blueprint",
"type": "Blueprint"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "Transition",
"propertyValue": {
"id": "57440000000664025",
"name": "Gather Problem Details",
"type": "Transition"
},
"propertyType": "Entity",
"systemProperty": true
}
]
}
ApprovalApproved
{
"eventName": "ApprovalApproved",
"eventTime": "2020-01-15T05:58:10.000Z",
"actor": {
"id": "57440000000195001",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Subject",
"propertyValue": "Approval subject here.",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Description",
"propertyValue": "Descritpion for the approval here.",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": []
}
ApprovalRejected
{
"eventName": "ApprovalRejected",
"eventTime": "2020-01-14T09:43:17.000Z",
"actor": {
"id": "57440000000359029",
"name": "Ravi",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Subject",
"propertyValue": "Approval subject here.",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Approval description here.",
"propertyValue": "Hello",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": []
}
FollowersAdded
{
"eventName": "FollowersAdded",
"eventTime": "2020-01-14T09:43:38.000Z",
"actor": {
"id": "57440000000195001",
"name": "Ragavan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Followers",
"propertyValue": [
{
"id": "57440000000359029",
"name": "Aravindan",
"type": "Agent"
}
],
"propertyType": "EntityList",
"systemProperty": true
}
],
"actorInfo": []
}
FollowersRemoved
{
"eventName": "FollowersRemoved",
"eventTime": "2020-01-14T09:43:41.000Z",
"actor": {
"id": "57440000000195001",
"name": "Meena",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Followers",
"propertyValue": [
{
"id": "57440000000359029",
"name": "Gunasekaran",
"type": "Agent"
}
],
"propertyType": "EntityList",
"systemProperty": true
}
],
"actorInfo": []
}
TagsAdded
{
"eventName": "TagsAdded",
"eventTime": "2020-01-14T09:43:58.000Z",
"actor": {
"id": "57440000000195001",
"name": "Meena",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Tags",
"propertyValue": [
"tag1",
"tag2",
"tag3"
],
"propertyType": "TextList",
"systemProperty": true
}
],
"actorInfo": []
}
TagsRemoved
{
"eventName": "TagsRemoved",
"eventTime": "2020-01-14T09:44:03.000Z",
"actor": {
"id": "57440000000195001",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Tags",
"propertyValue": [
"tag1",
"tag2",
"tag3"
],
"propertyType": "TextList",
"systemProperty": true
}
],
"actorInfo": []
}
AttachmentAdded
Attachment added by an agent
{
"eventName": "AttachmentAdded",
"eventTime": "2019-06-20T07:12:23.000Z",
"actor": {
"id": "57440000000168033",
"name": "Ragothaman",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "AttachmentInfo",
"propertyValue": [
[
{
"propertyName": "AttachmentName",
"propertyValue": "Arrinera-logo-640x486.jpg",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "AttachmentType",
"propertyValue": "Private",
"propertyType": "Enum",
"systemProperty": true
}
]
],
"propertyType": "PropertyGroupList",
"systemProperty": true
}
],
"actorInfo": []
}
Attachment types supported: Private, Public
Attachment added by an agent as part of a Blueprint transition
{
"eventName": "AttachmentAdded",
"eventTime": "2020-01-15T05:58:11.000Z",
"actor": {
"id": "57440000000195001",
"name": "Aadhavan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "AttachmentInfo",
"propertyValue": [
[
{
"propertyName": "AttachmentName",
"propertyValue": "zenit_retro_camera_photos_map_107245_1920x1080.jpg",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "AttachmentType",
"propertyValue": "Private",
"propertyType": "Enum",
"systemProperty": true
}
]
],
"propertyType": "PropertyGroupList",
"systemProperty": true
}
],
"actorInfo": [
{
"propertyName": "Blueprint",
"propertyValue": {
"id": "57440000000664009",
"name": "Default path blueprint",
"type": "Blueprint"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "Transition",
"propertyValue": {
"id": "57440000000664025",
"name": "Gather Problem Details",
"type": "Transition"
},
"propertyType": "Entity",
"systemProperty": true
}
]
}
AttachmentUpdated
{
"eventName": "AttachmentUpdated",
"eventTime": "2020-05-05T09:54:44.000Z",
"actor": {
"id": "57440000000195001",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "AttachmentInfo",
"propertyValue": [
[
{
"propertyName": "AttachmentName",
"propertyValue": "2020-Kawasaki-Ninja-ZX-25R-1.jpg",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "AttachmentType",
"propertyValue": "Public",
"propertyType": "Enum",
"systemProperty": true
}
]
],
"propertyType": "PropertyGroupList",
"systemProperty": true
}
],
"actorInfo": []
}
AttachmentDeleted
{
"eventName": "AttachmentDeleted",
"eventTime": "2020-05-13T11:52:23.000Z",
"actor": {
"id": "57440000000195001",
"name": "Aravindan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "AttachmentInfo",
"propertyValue": [
[
{
"propertyName": "AttachmentName",
"propertyValue": "samsung_philips_headphones_phone_window_sill_cup_105350_1920x1080.jpg",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "AttachmentType",
"propertyValue": "Public",
"propertyType": "Enum",
"systemProperty": true
}
],
[
{
"propertyName": "AttachmentName",
"propertyValue": "zenit_retro_camera_photos_map_107245_1920x1080.jpg",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "AttachmentType",
"propertyValue": "Private",
"propertyType": "Enum",
"systemProperty": true
}
]
],
"propertyType": "PropertyGroupList",
"systemProperty": true
}
],
"actorInfo": []
}
AttachmentRestored
{
"eventName": "AttachmentRestored",
"eventTime": "2020-05-13T13:54:23.000Z",
"actor": {
"id": "57440000000195001",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "AttachmentInfo",
"propertyValue": [
[
{
"propertyName": "AttachmentName",
"propertyValue": "samsung_philips_headphones_phone_window_sill_cup_105350_1920x1080.jpg",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "AttachmentType",
"propertyValue": "Public",
"propertyType": "Enum",
"systemProperty": true
}
],
[
{
"propertyName": "AttachmentName",
"propertyValue": "zenit_retro_camera_photos_map_107245_1920x1080.jpg",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "AttachmentType",
"propertyValue": "Private",
"propertyType": "Enum",
"systemProperty": true
}
]
],
"propertyType": "PropertyGroupList",
"systemProperty": true
}
],
"actorInfo": []
}
AttachmentDeletedRB
{
"eventName": "AttachmentDeletedRB",
"eventTime": "2020-01-14T10:00:24.000Z",
"actor": {
"id": "57440000000195001",
"name": "Ravi",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "AttachmentInfo",
"propertyValue": [
[
{
"propertyName": "AttachmentName",
"propertyValue": "red_pine_trees_4k-1920x1080.jpg",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "AttachmentType",
"propertyValue": "Public",
"propertyType": "Enum",
"systemProperty": true
}
]
],
"propertyType": "PropertyGroupList",
"systemProperty": true
}
],
"actorInfo": []
}
TimeEntryAdded
{
"eventName": "TimeEntryAdded",
"eventTime": "2019-12-17T10:44:28.000Z",
"actor": {
"id": "57440000000195001",
"name": "Karthick",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "ExecutionTime",
"propertyValue": "2019-12-17T10:44:24.933Z",
"propertyType": "DateTime",
"systemProperty": true
},
{
"propertyName": "Description",
"propertyValue": "performed blueprint transition",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Duration",
"propertyValue": "726",
"propertyType": "Duration",
"systemProperty": true
},
{
"propertyName": "Cost",
"propertyValue": "27.14",
"propertyType": "Numeric",
"systemProperty": true
}
],
"actorInfo": []
}
TimeEntryUpdated
{
"eventName": "TimeEntryUpdated",
"eventTime": "2020-01-14T09:42:03.000Z",
"actor": {
"id": "57440000000195001",
"name": "Meena",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "ExecutionTime",
"propertyValue": "2020-01-14T09:40:57.000Z",
"propertyType": "DateTime",
"systemProperty": true
},
{
"propertyName": "Description",
"propertyValue": "Description of the time entry.",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Duration",
"propertyValue": "49",
"propertyType": "Duration",
"systemProperty": true
},
{
"propertyName": "RequestChargeType",
"propertyValue": "Service and Maintenance",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Cost",
"propertyValue": "24.23",
"propertyType": "Numeric",
"systemProperty": true
}
],
"actorInfo": []
}
TimeEntryDeleted
{
"eventName": "TimeEntryDeleted",
"eventTime": "2020-01-14T09:42:15.000Z",
"actor": {
"id": "57440000000195001",
"name": "Ragavan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "ExecutionTime",
"propertyValue": "2020-01-14T09:40:57.000Z",
"propertyType": "DateTime",
"systemProperty": true
},
{
"propertyName": "Description",
"propertyValue": "Description of the time entry.",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Duration",
"propertyValue": "49",
"propertyType": "Duration",
"systemProperty": true
},
{
"propertyName": "RequestChargeType",
"propertyValue": "Service and Maintenance",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Cost",
"propertyValue": "24.23",
"propertyType": "Numeric",
"systemProperty": true
}
],
"actorInfo": []
}
TimeEntryRestored
{
"eventName": "TimeEntryRestored",
"eventTime": "2020-01-14T09:56:12.000Z",
"actor": {
"id": "57440000000195001",
"name": "Gunasekaran",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "ExecutionTime",
"propertyValue": "2020-01-14T09:40:57.000Z",
"propertyType": "DateTime",
"systemProperty": true
},
{
"propertyName": "Duration",
"propertyValue": "49",
"propertyType": "Duration",
"systemProperty": true
},
{
"propertyName": "RequestChargeType",
"propertyValue": "Service and Maintenance",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Cost",
"propertyValue": "24.23",
"propertyType": "Numeric",
"systemProperty": true
}
],
"actorInfo": []
}
SecondaryContactsAdded
{
"eventName": "SecondaryContactsAdded",
"eventTime": "2020-05-20T11:54:11.000Z",
"actor": {
"id": "57440000000195001",
"name": "Ragothaman",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "AssociatedContacts",
"propertyValue": [
{
"id": "57440000000171044",
"name": "Ragavi",
"type": "Contact"
},
{
"id": "57440000000320059",
"name": "Surya",
"type": "Contact"
}
],
"propertyType": "EntityList",
"systemProperty": true
}
],
"actorInfo": []
}
SecondaryContactsUpdated
{
"eventName": "SecondaryContactsUpdated",
"eventTime": "2020-05-20T11:55:12.000Z",
"actor": {
"id": "57440000000195001",
"name": "Ravi",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "AssociatedContacts",
"propertyValue": [
{
"id": "57440000000171044",
"name": "Sundar",
"type": "Contact"
},
{
"id": "57440000000299001",
"name": "Dinesh",
"type": "Contact"
}
],
"propertyType": "EntityList",
"systemProperty": true
},
{
"propertyName": "DissociatedContacts",
"propertyValue": [
{
"id": "57440000000197078",
"name": "Daniel",
"type": "Contact"
},
{
"id": "57440000000320059",
"name": "Rajan",
"type": "Contact"
}
],
"propertyType": "EntityList",
"systemProperty": true
}
],
"actorInfo": []
}
OvershotDueTime
{
"eventName": "OvershotDueTime",
"eventTime": "2020-05-13T11:54:52.000Z",
"actor": null,
"source": null,
"eventInfo": [
{
"propertyName": "OvershotType",
"propertyValue": "Resolution",
"propertyType": "Enum",
"systemProperty": true
}
],
"actorInfo": []
}
BlueprintApplied
{
"eventName": "BlueprintApplied",
"eventTime": "2019-12-17T10:44:19.000Z",
"actor": {
"id": null,
"name": "Desk System",
"type": "System"
},
"source": null,
"eventInfo": [
{
"propertyName": "Blueprint",
"propertyValue": {
"id": "57440000000552150",
"name": "Default Path Blueprint",
"type": "Blueprint"
},
"propertyType": "Entity",
"systemProperty": true
}
],
"actorInfo": []
}
BlueprintRevoked
Blueprint revoked by an agent
{
"eventName": "BlueprintRevoked",
"eventTime": "2020-01-16T10:56:16.000Z",
"actor": {
"id": "57440000000195001",
"name": "Ragavan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Blueprint",
"propertyValue": {
"id": "57440000000664009",
"name": "Sample blueprint name",
"type": "Blueprint"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "FromState",
"propertyValue": "Escalated",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": []
}
Blueprint revoked by an agent from setup
{
"eventName": "BlueprintRevoked",
"eventTime": "2020-06-04T10:41:21.000Z",
"actor": {
"id": "57440000000195001",
"name": "Aravindan",
"type": "Agent"
},
"source": "Setting",
"eventInfo": [
{
"propertyName": "Blueprint",
"propertyValue": {
"id": "57440000000546035",
"name": "Face book reply BP",
"type": "Blueprint"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "FromState",
"propertyValue": "Open",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": []
}
Blueprint revoked due to incoming thread
{
"eventName": "BlueprintRevoked",
"eventTime": "2020-05-05T09:51:37.000Z",
"actor": null,
"source": "IncomingResponse",
"eventInfo": [
{
"propertyName": "Blueprint",
"propertyValue": {
"id": "57440000000572001",
"name": "Default path blueprint",
"type": "Blueprint"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "FromState",
"propertyValue": "Escalated",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": []
}
Blueprint revoked on receiving customer rating
{
"eventName": "BlueprintRevoked",
"eventTime": "2019-12-18T05:12:14.000Z",
"actor": null,
"source": "CustomerRating",
"eventInfo": [
{
"propertyName": "Blueprint",
"propertyValue": {
"id": "57440000000572001",
"name": "Default path blueprint",
"type": "Blueprint"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "FromState",
"propertyValue": "Closed",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": []
}
Blueprint revoked by a workflow rule
{
"eventName": "BlueprintRevoked",
"eventTime": "2019-12-17T10:50:13.000Z",
"actor": {
"id": null,
"name": "Secondary flow",
"type": "Workflow"
},
"source": null,
"eventInfo": [
{
"propertyName": "Blueprint",
"propertyValue": {
"id": "57440000000552150",
"name": "Default path blueprint",
"type": "Blueprint"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "FromState",
"propertyValue": "Escalated",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": [
{
"propertyName": "FieldUpdateName",
"propertyValue": "Sample field update name",
"propertyType": "Text",
"systemProperty": true
}
]
}
Blueprint revoked by a macro
{
"eventName": "BlueprintRevoked",
"eventTime": "2020-01-16T14:16:56.000Z",
"actor": {
"id": null,
"name": "Sample macro name",
"type": "Macro"
},
"source": null,
"eventInfo": [
{
"propertyName": "Blueprint",
"propertyValue": {
"id": "57440000000674001",
"name": "Fault case blueprint",
"type": "Blueprint"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "FromState",
"propertyValue": "Details Gathered",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": [
{
"propertyName": "FieldUpdateName",
"propertyValue": "Open Again",
"propertyType": "Text",
"systemProperty": true
}
]
}
Blueprint revoked by a time-based rule
{
"eventName": "BlueprintRevoked",
"eventTime": "2019-12-16T06:39:22.000Z",
"actor": {
"id": null,
"name": "Sample supervise name",
"type": "Supervise"
},
"source": null,
"eventInfo": [
{
"propertyName": "Blueprint",
"propertyValue": {
"id": "57440000000552150",
"name": "Fault case blueprint",
"type": "Blueprint"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "FromState",
"propertyValue": "Escalated",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": [
{
"propertyName": "FieldUpdateName",
"propertyValue": "Update status to Custom status",
"propertyType": "Text",
"systemProperty": true
}
]
}
Blueprint revoked due to license downgrade
{
"eventName": "BlueprintRevoked",
"eventTime": "2020-06-08T18:10:35.000Z",
"actor": {
"id": null,
"name": "Desk System",
"type": "System"
},
"source": "LicenseDowngrade",
"eventInfo": [
{
"propertyName": "Blueprint",
"propertyValue": {
"id": "292562000001761001",
"name": "test",
"type": "Blueprint"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "FromState",
"propertyValue": "Open",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": []
}
BlueprintTransitionPerformed
{
"eventName": "BlueprintTransitionPerformed",
"eventTime": "2019-12-17T10:44:28.000Z",
"actor": {
"id": "57440000000195001",
"name": "Ragothaman",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Blueprint",
"propertyValue": {
"id": "57440000000552150",
"name": "Default Path Blueprint",
"type": "Blueprint"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "Transition",
"propertyValue": {
"id": "57440000000552166",
"name": "To Escalated",
"type": "Transition"
},
"propertyType": "Entity",
"systemProperty": true
}
],
"actorInfo": []
}
BlueprintStateMoved
Blueprint state moved on receiving customer rating
{
"eventName": "BlueprintStateMoved",
"eventTime": "2019-12-18T11:39:57.000Z",
"actor": null,
"source": "CustomerRating",
"eventInfo": [
{
"propertyName": "FromState",
"propertyValue": "Closed",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "ToState",
"propertyValue": "Open",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": []
}
Blueprint state moved due to incoming thread
{
"eventName": "BlueprintStateMoved",
"eventTime": "2019-12-18T11:06:18.000Z",
"actor": null,
"source": "IncomingResponse",
"eventInfo": [
{
"propertyName": "FromState",
"propertyValue": "Escalated",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "ToState",
"propertyValue": "Open",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": []
}
Blueprint state moved by a workflow rule
{
"eventName": "BlueprintStateMoved",
"eventTime": "2020-01-17T05:38:27.000Z",
"actor": {
"id": null,
"name": "Sample workflow name",
"type": "Workflow"
},
"source": null,
"eventInfo": [
{
"propertyName": "FromState",
"propertyValue": "Details Gathered",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "ToState",
"propertyValue": "Open",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": [
{
"propertyName": "FieldUpdateName",
"propertyValue": "Open Again",
"propertyType": "Text",
"systemProperty": true
}
]
}
Blueprint state moved by a macro
{
"eventName": "BlueprintStateMoved",
"eventTime": "2020-01-17T05:37:06.000Z",
"actor": {
"id": null,
"name": "Sample Macro Name",
"type": "Macro"
},
"source": null,
"eventInfo": [
{
"propertyName": "FromState",
"propertyValue": "Details Gathered",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "ToState",
"propertyValue": "Open",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": [
{
"propertyName": "FieldUpdateName",
"propertyValue": "Open Again",
"propertyType": "Text",
"systemProperty": true
}
]
}
Blueprint state moved by a time-based rule
{
"eventName": "BlueprintStateMoved",
"eventTime": "2020-01-17T05:45:12.000Z",
"actor": {
"id": null,
"name": "Supervise to Revoke BP",
"type": "Supervise"
},
"source": null,
"eventInfo": [
{
"propertyName": "FromState",
"propertyValue": "Details Gathered",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "ToState",
"propertyValue": "Open",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": [
{
"propertyName": "FieldUpdateName",
"propertyValue": "Open Again",
"propertyType": "Text",
"systemProperty": true
}
]
}
CustomFunctionExecuted
Custom function executed as part of a workflow rule
{
"eventName": "CustomFunctionExecuted",
"eventTime": "2019-09-18T05:33:26.000Z",
"actor": {
"id": null,
"name": "Reopen ticket if task not completed",
"type": "Workflow"
},
"source": null,
"eventInfo": [],
"actorInfo": [
{
"propertyName": "CustomFunctionName",
"propertyValue": "Reopen Tickets for Open Tasks",
"propertyType": "Text",
"systemProperty": true
}
]
}
Custom function executed as part of a Blueprint transition
{
"eventName": "CustomFunctionExecuted",
"eventTime": "2019-12-18T06:12:40.000Z",
"actor": {
"id": "57440000000572001",
"name": "Fault case blueprint",
"type": "Blueprint"
},
"source": null,
"eventInfo": [],
"actorInfo": [
{
"propertyName": "CustomFunctionName",
"propertyValue": "Reopen Tickets for Open Tasks",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Transition",
"propertyValue": {
"id": "57440000000572011",
"name": "To On hold",
"type": "Transition"
},
"propertyType": "Entity",
"systemProperty": true
}
]
}
NotificationSent
Alert sent as part of a workflow rule
{
"eventName": "NotificationSent",
"eventTime": "2019-12-17T10:50:13.000Z",
"actor": {
"id": null,
"name": "Default workflow",
"type": "Workflow"
},
"source": null,
"eventInfo": [
{
"propertyName": "Recipients",
"propertyValue": [
"rajendran@zylker.com",
"aravindan@zylker.com"
],
"propertyType": "TextList",
"systemProperty": true
}
],
"actorInfo": [
{
"propertyName": "AlertName",
"propertyValue": "Alert Case Owner and Manager about workflow changes",
"propertyType": "Text",
"systemProperty": true
}
]
}
Alert sent as part of a time-based rule
{
"eventName": "NotificationSent",
"eventTime": "2019-12-17T10:32:58.000Z",
"actor": {
"id": null,
"name": "Supervise name",
"type": "Supervise"
},
"source": null,
"eventInfo": [
{
"propertyName": "Recipients",
"propertyValue": [
"\"Karthick\" <karthick@zohocorp.com>",
" \"Aravind\" <aravind@localzohomail.com>",
" Dani <dani@gmail.com>"
],
"propertyType": "TextList",
"systemProperty": true
}
],
"actorInfo": [
{
"propertyName": "AlertName",
"propertyValue": "Sample alert name",
"propertyType": "Text",
"systemProperty": true
}
]
}
Alert sent as part of a macro
{
"eventName": "NotificationSent",
"eventTime": "2020-01-14T11:02:21.000Z",
"actor": {
"id": null,
"name": "Sample macro rule",
"type": "Macro"
},
"source": null,
"eventInfo": [
{
"propertyName": "Recipients",
"propertyValue": [
"\"Ravi\" <ravi@gmail.com>",
" Meena <meena@gmail.com>"
],
"propertyType": "TextList",
"systemProperty": true
}
],
"actorInfo": [
{
"propertyName": "AlertName",
"propertyValue": "Alert For Macro",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "MacroTriggerer",
"propertyValue": {
"id": "57440000000195001",
"name": "Ragothaman",
"type": "Agent"
},
"propertyType": "Entity",
"systemProperty": true
}
]
}
Alert sent as part of a Blueprint transition
{
"eventName": "NotificationSent",
"eventTime": "2019-12-18T06:12:38.000Z",
"actor": {
"id": "57440000000572001",
"name": "With no Open State",
"type": "Blueprint"
},
"source": null,
"eventInfo": [
{
"propertyName": "Recipients",
"propertyValue": [
"\"Ragavan\" <ragavan@gamail.com>",
"\"Kannan\" <kannan@gmail.com>"
],
"propertyType": "TextList",
"systemProperty": true
}
],
"actorInfo": [
{
"propertyName": "AlertName",
"propertyValue": "Blueprint alert name",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Transition",
"propertyValue": {
"id": "57440000000572011",
"name": "To On hold",
"type": "Transition"
},
"propertyType": "Entity",
"systemProperty": true
}
]
}
Notification sent by a notification rule
{
"eventName": "NotificationSent",
"eventTime": "2020-05-13T11:39:41.000Z",
"actor": {
"id": null,
"name": "Notify agent when a ticket is assigned",
"type": "NotificationRule"
},
"source": null,
"eventInfo": [
{
"propertyName": "NotificationType",
"propertyValue": "EmailNotification",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "Recipients",
"propertyValue": "kannan@zoho.com",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": []
}
Contact notified about resolution
{
"eventName": "NotificationSent",
"eventTime": "2019-12-17T14:11:56.000Z",
"actor": {
"id": "57440000000195001",
"name": "Sugumar",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "NotificationName",
"propertyValue": "Resolution Contact Notification",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": []
}
CallAdded
{
"eventName": "CallAdded",
"eventTime": "2020-01-14T09:53:45.000Z",
"actor": {
"id": "57440000000195001",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Subject",
"propertyValue": "Call subject here",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Status",
"propertyValue": "Scheduled",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Priority",
"propertyValue": "Highest",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Category",
"propertyValue": "Call",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": []
}
CallUpdated
{
"eventName": "CallUpdated",
"eventTime": "2020-01-14T09:54:55.000Z",
"actor": {
"id": "57440000000195001",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Subject",
"propertyValue": "Call subject goes here.",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Status",
"propertyValue": "In Progress",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Priority",
"propertyValue": "Normal",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Category",
"propertyValue": "Call",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": []
}
CallDeleted
{
"eventName": "CallDeleted",
"eventTime": "2019-09-16T07:20:44.000Z",
"actor": {
"id": "57440000000195001",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Subject",
"propertyValue": "Discussion about product delivery",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Status",
"propertyValue": "Scheduled",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Priority",
"propertyValue": "High",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Start Date",
"propertyValue": "2019-09-18T06:30:00.000Z",
"propertyType": "DateTime",
"systemProperty": true
}
],
"actorInfo": []
}
CallRestored
{
"eventName": "CallRestored",
"eventTime": "2019-09-18T14:38:54.000Z",
"actor": {
"id": "57440000000195001",
"name": "Francis",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Subject",
"propertyValue": "Discussion about product delivery",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Status",
"propertyValue": "Scheduled",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Priority",
"propertyValue": "High",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Start Date",
"propertyValue": "2019-09-18T06:30:00.000Z",
"propertyType": "DateTime",
"systemProperty": true
}
],
"actorInfo": []
}
CallCommentAdded
{
"eventName": "CallCommentAdded",
"eventTime": "2020-06-04T19:35:40.000Z",
"actor": {
"id": "57440000000195001",
"name": "Aravindan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Call Subject",
"propertyValue": "Call Subject",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Content",
"propertyValue": "<div>Comment content zsu[@team:57440000000359001_Team A]zsu </div>",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "CommentType",
"propertyValue": "Private",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "AtMentions",
"propertyValue": [
[
{
"propertyName": "Team",
"propertyValue": {
"id": "57440000000359001",
"name": "Team A",
"type": "Team"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "Department",
"propertyValue": {
"id": "57440000000006907",
"name": "Zylker Primary",
"type": "Department"
},
"propertyType": "Entity",
"systemProperty": true
}
]
],
"propertyType": "PropertyGroupList",
"systemProperty": true
},
{
"propertyName": "AttachmentNames",
"propertyValue": [
"FileName1.html"
],
"propertyType": "TextList",
"systemProperty": true
}
],
"actorInfo": []
}
CallCommentEdited
{
"eventName": "CallCommentEdited",
"eventTime": "2020-05-12T06:03:07.000Z",
"actor": {
"id": "3263000002195001",
"name": "Vimal",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Call Subject",
"propertyValue": "Call subject goes here.",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Content",
"propertyValue": {
"previousValue": "A new activity zsu[#activity:3263000006251454:3263000006251454]zsu
has beed created.",
"updatedValue": "A new activity zsu[#activity:3263000006251454:3263000006251454}zsu
has been created by Vimal.",
"type": "Text"
},
"propertyType": "ValueTransition",
"systemProperty": true
},
{
"propertyName": "CommentType",
"propertyValue": "Private",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "AtMentions",
"propertyValue": [
[
{
"propertyName": "Call",
"propertyValue": {
"id": "3263000006251454",
"name": "Outbound Unanswered Call",
"type": "Call"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "Department",
"propertyValue": {
"id": "3263000003283042",
"name": "Black Widow",
"type": "Department"
},
"propertyType": "Entity",
"systemProperty": true
}
]
],
"propertyType": "PropertyGroupList",
"systemProperty": true
},
{
"propertyName": "AttachmentNames",
"propertyValue": [],
"propertyType": "TextList",
"systemProperty": true
}
],
"actorInfo": []
}
CallCommentDeleted
{
"eventName": "CallCommentDeleted",
"eventTime": "2020-06-04T19:36:44.000Z",
"actor": {
"id": "57440000000195001",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Call Subject",
"propertyValue": "Call Subject",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Content",
"propertyValue": "<div>Comment content with different mentions.
zsu[@user:58387307]zsu <br /></div>",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "CommentType",
"propertyValue": "Private",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "AtMentions",
"propertyValue": [
[
{
"propertyName": "Agent",
"propertyValue": {
"id": "57440000000359029",
"name": "Sugumar",
"type": "Agent"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "ZUID",
"propertyValue": "58387307",
"propertyType": "Numeric",
"systemProperty": true
}
]
],
"propertyType": "PropertyGroupList",
"systemProperty": true
},
{
"propertyName": "AttachmentNames",
"propertyValue": [],
"propertyType": "TextList",
"systemProperty": true
}
],
"actorInfo": []
}
CallTimeEntryAdded
{
"eventName": "CallTimeEntryAdded",
"eventTime": "2020-05-19T12:39:26.000Z",
"actor": {
"id": "57440000000195001",
"name": "Sugumar",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "ExecutionTime",
"propertyValue": "2020-05-19T12:38:55.262Z",
"propertyType": "DateTime",
"systemProperty": true
},
{
"propertyName": "Description",
"propertyValue": "Call description",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Duration",
"propertyValue": "3722",
"propertyType": "Duration",
"systemProperty": true
},
{
"propertyName": "RequestChargeType",
"propertyValue": "Customer Service",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Cost",
"propertyValue": "70.9",
"propertyType": "Numeric",
"systemProperty": true
}
],
"actorInfo": []
}
CallTimeEntryUpdated
{
"eventName": "CallTimeEntryUpdated",
"eventTime": "2020-05-19T12:39:45.000Z",
"actor": {
"id": "57440000000195001",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "ExecutionTime",
"propertyValue": "2020-05-19T12:38:55.000Z",
"propertyType": "DateTime",
"systemProperty": true
},
{
"propertyName": "Description",
"propertyValue": "Added a call to add a time entry.",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Duration",
"propertyValue": "3722",
"propertyType": "Duration",
"systemProperty": true
},
{
"propertyName": "RequestChargeType",
"propertyValue": "Product Consultation",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Cost",
"propertyValue": "70.9",
"propertyType": "Numeric",
"systemProperty": true
}
],
"actorInfo": []
}
CallTimeEntryDeleted
{
"eventName": "CallTimeEntryDeleted",
"eventTime": "2020-05-19T12:39:53.000Z",
"actor": {
"id": "57440000000195001",
"name": "Ragothaman",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "ExecutionTime",
"propertyValue": "2020-05-19T12:38:55.000Z",
"propertyType": "DateTime",
"systemProperty": true
},
{
"propertyName": "Duration",
"propertyValue": "3722",
"propertyType": "Duration",
"systemProperty": true
},
{
"propertyName": "RequestChargeType",
"propertyValue": "Product Consultation",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Cost",
"propertyValue": "70.9",
"propertyType": "Numeric",
"systemProperty": true
}
],
"actorInfo": []
}
CallTimeEntryRestored
{
"eventName": "CallTimeEntryRestored",
"eventTime": "2020-05-19T12:43:06.000Z",
"actor": {
"id": "57440000000195001",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "ExecutionTime",
"propertyValue": "2020-05-19T12:38:55.000Z",
"propertyType": "DateTime",
"systemProperty": true
},
{
"propertyName": "Duration",
"propertyValue": "3722",
"propertyType": "Duration",
"systemProperty": true
},
{
"propertyName": "RequestChargeType",
"propertyValue": "Product Consultation",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Cost",
"propertyValue": "70.9",
"propertyType": "Numeric",
"systemProperty": true
}
],
"actorInfo": []
}
EventAdded
{
"eventName": "EventAdded",
"eventTime": "2019-06-20T07:17:07.000Z",
"actor": {
"id": "57440000000168033",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Subject",
"propertyValue": "Event subject goes here.",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Status",
"propertyValue": "In Progress",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Priority",
"propertyValue": "High",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Category",
"propertyValue": "Demo",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": []
}
EventUpdated
{
"eventName": "EventUpdated",
"eventTime": "2019-09-17T11:01:39.000Z",
"actor": {
"id": "57440000000359029",
"name": "Someone New",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Subject",
"propertyValue": "Event subject.",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Status",
"propertyValue": "Canceled",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Priority",
"propertyValue": "High",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Category",
"propertyValue": "Demo",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Start Date",
"propertyValue": "2019-06-21T06:30:00.000Z",
"propertyType": "DateTime",
"systemProperty": true
}
],
"actorInfo": []
}
EventDeleted
{
"eventName": "EventDeleted",
"eventTime": "2019-09-16T07:20:44.000Z",
"actor": {
"id": "57440000000195001",
"name": "Aadhavan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Subject",
"propertyValue": "Events subject.",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Status",
"propertyValue": "In Progress",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Priority",
"propertyValue": "High",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Category",
"propertyValue": "Demo",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Start Date",
"propertyValue": "2019-09-25T06:30:00.000Z",
"propertyType": "DateTime",
"systemProperty": true
}
],
"actorInfo": []
}
EventRestored
{
"eventName": "EventRestored",
"eventTime": "2019-09-18T14:38:54.000Z",
"actor": {
"id": "57440000000195001",
"name": "Ragothaman",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Subject",
"propertyValue": "Demo about product",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Status",
"propertyValue": "In Progress",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Priority",
"propertyValue": "High",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Category",
"propertyValue": "Demo",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Start Date",
"propertyValue": "2019-09-25T06:30:00.000Z",
"propertyType": "DateTime",
"systemProperty": true
}
],
"actorInfo": []
}
EventCommentAdded
{
"eventName": "EventCommentAdded",
"eventTime": "2020-06-04T19:41:26.000Z",
"actor": {
"id": "57440000000195001",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Event Subject",
"propertyValue": "Event Subject.",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Content",
"propertyValue": "<div>Comment content with no mention</div>",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "CommentType",
"propertyValue": "Private",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "AtMentions",
"propertyValue": [],
"propertyType": "PropertyGroupList",
"systemProperty": true
},
{
"propertyName": "AttachmentNames",
"propertyValue": [
"FileName1.txt",
"FileName2.jpg"
],
"propertyType": "TextList",
"systemPropery": true
}
],
"actorInfo": []
}
EventCommentEdited
{
"eventName": "EventCommentEdited",
"eventTime": "2020-06-04T19:41:48.000Z",
"actor": {
"id": "57440000000195001",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Event Subject",
"propertyValue": "Event Subject.",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Content",
"propertyValue": {
"previousValue": "<div>Comment content with no mention</div>",
"updatedValue": "<div>Comment editied content whti a at mention
zsu[@team:57440000000359001_Team A]zsu </div>",
"type": "Text"
},
"propertyType": "ValueTransition",
"systemProperty": true
},
{
"propertyName": "CommentType",
"propertyValue": "Private",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "AtMentions",
"propertyValue": [
[
{
"propertyName": "Team",
"propertyValue": {
"id": "57440000000359001",
"name": "Team A",
"type": "Team"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "Department",
"propertyValue": {
"id": "57440000000006907",
"name": "Zylker Primary",
"type": "Department"
},
"propertyType": "Entity",
"systemProperty": true
}
]
],
"propertyType": "PropertyGroupList",
"systemProperty": true
},
{
"propertyName": "AttachmentNames",
"propertyValue": [],
"propertyType": "TextList",
"systemProperty": true
}
],
"actorInfo": []
}
EventCommentDeleted
{
"eventName": "EventCommentDeleted",
"eventTime": "2020-06-04T19:41:53.000Z",
"actor": {
"id": "57440000000195001",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Event Subject",
"propertyValue": "Event subject value.",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Content",
"propertyValue": "<div>Comment edited content with a at mention
zsu[@team:57440000000359001_Team A]zsu </div>",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "CommentType",
"propertyValue": "Private",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "AtMentions",
"propertyValue": [
[
{
"propertyName": "Team",
"propertyValue": {
"id": "57440000000359001",
"name": "Team A",
"type": "Team"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "Department",
"propertyValue": {
"id": "57440000000006907",
"name": "Zylker Primary",
"type": "Department"
},
"propertyType": "Entity",
"systemProperty": true
}
]
],
"propertyType": "PropertyGroupList",
"systemProperty": true
},
{
"propertyName": "AttachmentNames",
"propertyValue": [
"FileName1.txt"
],
"propertyType": "Enum",
"systemProperty": true
}
],
"actorInfo": []
}
EventTimeEntryAdded
{
"eventName": "EventTimeEntryAdded",
"eventTime": "2020-01-14T10:10:43.000Z",
"actor": {
"id": "57440000000195001",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "ExecutionTime",
"propertyValue": "2020-01-14T10:10:02.531Z",
"propertyType": "DateTime",
"systemProperty": true
},
{
"propertyName": "Description",
"propertyValue": "Event time entry description",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Duration",
"propertyValue": "275",
"propertyType": "Duration",
"systemProperty": true
},
{
"propertyName": "RequestChargeType",
"propertyValue": "Service and Maintenance",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Cost",
"propertyValue": "6.44",
"propertyType": "Numeric",
"systemProperty": true
}
],
"actorInfo": []
}
EventTimeEntryUpdated
{
"eventName": "EventTimeEntryUpdated",
"eventTime": "2020-01-14T10:11:22.000Z",
"actor": {
"id": "57440000000195001",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "ExecutionTime",
"propertyValue": "2020-01-13T10:10:00.000Z",
"propertyType": "DateTime",
"systemProperty": true
},
{
"propertyName": "Description",
"propertyValue": "Updated time entry description.",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Duration",
"propertyValue": "7475",
"propertyType": "Duration",
"systemProperty": true
},
{
"propertyName": "RequestChargeType",
"propertyValue": "Upgrade Request",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Cost",
"propertyValue": "96.44",
"propertyType": "Numeric",
"systemProperty": true
}
],
"actorInfo": []
}
EventTimeEntryDeleted
{
"eventName": "EventTimeEntryDeleted",
"eventTime": "2020-01-14T10:11:30.000Z",
"actor": {
"id": "57440000000195001",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "ExecutionTime",
"propertyValue": "2020-01-13T10:10:00.000Z",
"propertyType": "DateTime",
"systemProperty": true
},
{
"propertyName": "Description",
"propertyValue": "Time entry description.",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Duration",
"propertyValue": "7475",
"propertyType": "Duration",
"systemProperty": true
},
{
"propertyName": "RequestChargeType",
"propertyValue": "Upgrade Request",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Cost",
"propertyValue": "96.44",
"propertyType": "Numeric",
"systemProperty": true
}
],
"actorInfo": []
}
EventTimeEntryRestored
{
"eventName": "EventTimeEntryRestored",
"eventTime": "2020-01-14T10:14:50.000Z",
"actor": {
"id": "57440000000195001",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "ExecutionTime",
"propertyValue": "2020-01-13T10:10:00.000Z",
"propertyType": "DateTime",
"systemProperty": true
},
{
"propertyName": "Duration",
"propertyValue": "7475",
"propertyType": "Duration",
"systemProperty": true
},
{
"propertyName": "RequestChargeType",
"propertyValue": "Upgrade Request",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Cost",
"propertyValue": "96.44",
"propertyType": "Numeric",
"systemProperty": true
}
],
"actorInfo": []
}
TaskAdded
Task added as part of a workflow rule
{
"eventName": "TaskAdded",
"eventTime": "2019-12-17T10:50:13.000Z",
"actor": {
"id": null,
"name": "Default workflow",
"type": "Workflow"
},
"source": null,
"eventInfo": [
{
"propertyName": "Subject",
"propertyValue": "Workflow added this task",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Status",
"propertyValue": "In Progress",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Priority",
"propertyValue": "High",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "DueDate",
"propertyValue": "2019-12-17T10:55:13.750Z",
"propertyType": "DateTime",
"systemProperty": true
}
],
"actorInfo": []
}
Task added as part of a Blueprint transition
{
"eventName": "TaskAdded",
"eventTime": "2019-12-18T06:12:38.000Z",
"actor": {
"id": "57440000000572001",
"name": "Defalut path blueprint",
"type": "Blueprint"
},
"source": null,
"eventInfo": [
{
"propertyName": "Subject",
"propertyValue": "Automated Task Subject",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Status",
"propertyValue": "In Progress",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Priority",
"propertyValue": "High",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "DueDate",
"propertyValue": "2019-12-18T06:17:38.498Z",
"propertyType": "DateTime",
"systemProperty": true
}
],
"actorInfo": [
{
"propertyName": "Transition",
"propertyValue": {
"id": "57440000000572011",
"name": "To On hold",
"type": "Transition"
},
"propertyType": "Entity",
"systemProperty": true
}
]
}
TaskUpdated
{
"eventName": "TaskUpdated",
"eventTime": "2019-12-06T09:22:30.000Z",
"actor": {
"id": "57440000000195001",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Subject",
"propertyValue": "Updated subject of the task",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Status",
"propertyValue": "In Progress",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Priority",
"propertyValue": "Highest",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Category",
"propertyValue": "",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": []
}
TaskDeleted
{
"eventName": "TaskDeleted",
"eventTime": "2020-05-13T11:52:23.000Z",
"actor": {
"id": "57440000000195001",
"name": "Chandran",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Subject",
"propertyValue": "New Task BY BP",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Status",
"propertyValue": "In Progress",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Priority",
"propertyValue": "Highest",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": []
}
TaskRestored
{
"eventName": "TaskRestored",
"eventTime": "2020-05-13T13:54:23.000Z",
"actor": {
"id": "57440000000195001",
"name": "Meena",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Subject",
"propertyValue": "New Task BY BP",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Status",
"propertyValue": "In Progress",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Priority",
"propertyValue": "Highest",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": []
}
TaskCommentAdded
{
"eventName": "TaskCommentAdded",
"eventTime": "2020-06-04T19:39:11.000Z",
"actor": {
"id": "57440000000195001",
"name": "Ravi",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Task Subject",
"propertyValue": "Task Subject",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Content",
"propertyValue": "<div>Comment content zsu[#257:57440000001206021:57440000001206021]zsu</div>",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "CommentType",
"propertyValue": "Private",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "AtMentions",
"propertyValue": [
[
{
"propertyName": "Ticket",
"propertyValue": {
"id": "57440000001206021",
"name": "257",
"type": "Ticket"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "Department",
"propertyValue": {
"id": "57440000000006907",
"name": "Zylker Primary",
"type": "Department"
},
"propertyType": "Entity",
"systemProperty": true
}
]
],
"propertyType": "PropertyGroupList",
"systemProperty": true
},
{
"propertyName": "AttachmentNames",
"propertyValue": [],
"propertyType": "TextList",
"systemProperty": true
}
],
"actorInfo": []
}
TaskCommentEdited
{
"eventName": "TaskCommentEdited",
"eventTime": "2020-06-04T19:39:50.000Z",
"actor": {
"id": "57440000000195001",
"name": "Ragothaman",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Task Subject",
"propertyValue": "Task Subject",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Content",
"propertyValue": {
"previousValue": "<div>Comment content zsu[#257:57440000001206021:57440000001206021]zsu</div>",
"updatedValue": "<div>All mentions possible in the ticket are possible in activities too.
</div><div>zsu[@user:58387307]zsu <br /></div>",
"type": "Text"
},
"propertyType": "ValueTransition",
"systemProperty": true
},
{
"propertyName": "CommentType",
"propertyValue": "Private",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "AtMentions",
"propertyValue": [
[
{
"propertyName": "Agent",
"propertyValue": {
"id": "57440000000359029",
"name": "Ravi",
"type": "Agent"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "ZUID",
"propertyValue": "58387307",
"propertyType": "Numeric",
"systemProperty": true
}
],
[
{
"propertyName": "Ticket",
"propertyValue": {
"id": "57440000001206021",
"name": "257",
"type": "Ticket"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "Department",
"propertyValue": {
"id": "57440000000006907",
"name": "Zylker Primary",
"type": "Department"
},
"propertyType": "Entity",
"systemProperty": true
}
]
],
"propertyType": "PropertyGroupList",
"systemProperty": true
},
{
"propertyName": "AttachmentNames",
"propertyValue": [
"FileName1.xml"
],
"propertyType": "TextList",
"systemProperty": true
}
],
"actorInfo": []
}
TaskCommentDeleted
{
"eventName": "TaskCommentDeleted",
"eventTime": "2020-06-04T19:39:59.000Z",
"actor": {
"id": "57440000000195001",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "Task Subject",
"propertyValue": "Task Subject",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Content",
"propertyValue": "<div>All mentions possible in the ticket are possible in activities too.
</div><div>zsu[@user:58387307]zsu <br /></div>",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "CommentType",
"propertyValue": "Private",
"propertyType": "Enum",
"systemProperty": true
},
{
"propertyName": "AtMentions",
"propertyValue": [
[
{
"propertyName": "Agent",
"propertyValue": {
"id": "57440000000359029",
"name": "Ragothaman",
"type": "Agent"
},
"propertyType": "Entity",
"systemProperty": true
},
{
"propertyName": "ZUID",
"propertyValue": "58387307",
"propertyType": "Numeric",
"systemProperty": true
}
]
],
"propertyType": "PropertyGroupList"
},
{
"propertyName": "AttachmentNames",
"propertyValue": [
"FileName1.html",
"FileName2.html"
],
"propertyType": "TextList",
"systemProperty": true
}
],
"actorInfo": []
}
TaskTimeEntryAdded
{
"eventName": "TaskTimeEntryAdded",
"eventTime": "2020-01-14T10:16:19.000Z",
"actor": {
"id": "57440000000195001",
"name": "Sugumar",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "ExecutionTime",
"propertyValue": "2020-01-14T10:15:34.233Z",
"propertyType": "DateTime",
"systemProperty": true
},
{
"propertyName": "Description",
"propertyValue": "Description of the time entry",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Duration",
"propertyValue": "179",
"propertyType": "Duration",
"systemProperty": true
},
{
"propertyName": "RequestChargeType",
"propertyValue": "Product Consultation",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Cost",
"propertyValue": "12.98",
"propertyType": "Numeric",
"systemProperty": true
}
],
"actorInfo": []
}
TaskTimeEntryUpdated
{
"eventName": "TaskTimeEntryUpdated",
"eventTime": "2020-01-14T10:16:51.000Z",
"actor": {
"id": "57440000000195001",
"name": "Ravi",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "ExecutionTime",
"propertyValue": "2020-01-14T10:15:34.000Z",
"propertyType": "DateTime",
"systemProperty": true
},
{
"propertyName": "Description",
"propertyValue": "Description of the time entry.",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Duration",
"propertyValue": "3779",
"propertyType": "Duration",
"systemProperty": true
},
{
"propertyName": "RequestChargeType",
"propertyValue": "Service and Maintenance",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Cost",
"propertyValue": "92.98",
"propertyType": "Numeric",
"systemProperty": true
}
],
"actorInfo": []
}
TaskTimeEntryDeleted
{
"eventName": "TaskTimeEntryDeleted",
"eventTime": "2020-01-14T10:17:01.000Z",
"actor": {
"id": "57440000000195001",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "ExecutionTime",
"propertyValue": "2020-01-14T10:15:34.000Z",
"propertyType": "DateTime",
"systemProperty": true
},
{
"propertyName": "Description",
"propertyValue": "Description of this time entry goes here.",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Duration",
"propertyValue": "3779",
"propertyType": "Duration",
"systemProperty": true
},
{
"propertyName": "RequestChargeType",
"propertyValue": "Service and Maintenance",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Cost",
"propertyValue": "92.98",
"propertyType": "Numeric",
"systemProperty": true
}
],
"actorInfo": []
}
TaskTimeEntryRestored
{
"eventName": "TaskTimeEntryRestored",
"eventTime": "2020-01-14T10:17:12.000Z",
"actor": {
"id": "57440000000195001",
"name": "Kannan",
"type": "Agent"
},
"source": null,
"eventInfo": [
{
"propertyName": "ExecutionTime",
"propertyValue": "2020-01-14T10:15:34.000Z",
"propertyType": "DateTime",
"systemProperty": true
},
{
"propertyName": "Duration",
"propertyValue": "3779",
"propertyType": "Duration",
"systemProperty": true
},
{
"propertyName": "RequestChargeType",
"propertyValue": "Service and Maintenance",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "Cost",
"propertyValue": "92.98",
"propertyType": "Numeric",
"systemProperty": true
}
],
"actorInfo": []
}
BugCreated
Bug created in Zoho BugTracker
{
"eventName": "BugCreated",
"eventTime": "2019-10-14T12:35:53.000Z",
"actor": {
"id": "57440000000195001",
"name": "Ragavan",
"type": "Agent"
},
"source": "ZohoBugTracker",
"eventInfo": [
{
"propertyName": "BugKey",
"propertyValue": "AH1-I1",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "BugTitle",
"propertyValue": "Bug title here.",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": []
}
Bug created in Jira
{
"eventName": "BugCreated",
"eventTime": "2020-05-26T16:00:40.000Z",
"actor": {
"id": "57440000000195001",
"name": "Ragothaman",
"type": "Agent"
},
"source": "Jira",
"eventInfo": [
{
"propertyName": "BugKey",
"propertyValue": "CBV4-4796",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "BugTitle",
"propertyValue": "Bug title here",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": []
}
BugLinked
{
"eventName": "BugLinked",
"eventTime": "2019-10-14T12:48:23.000Z",
"actor": {
"id": "57440000000195001",
"name": "Aravindan",
"type": "Agent"
},
"source": "ZohoBugTracker",
"eventInfo": [
{
"propertyName": "BugKey",
"propertyValue": "Bug Key-AH1-I2",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "BugTitle",
"propertyValue": "Bug title here.",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": []
}
BugDelinked
{
"eventName": "BugDelinked",
"eventTime": "2019-10-14T13:11:04.000Z",
"actor": {
"id": "57440000000195001",
"name": "Kannan",
"type": "Agent"
},
"source": "ZohoBugTracker",
"eventInfo": [],
"actorInfo": []
}
InvoiceCreated
Invoice created in Zoho Books
{
"eventName": "InvoiceCreated",
"eventTime": "2020-05-26T15:40:49.000Z",
"actor": {
"id": "57440000000195001",
"name": "Ragothaman",
"type": "Agent"
},
"source": "ZohoBooks",
"eventInfo": [
{
"propertyName": "InvoiceNumber",
"propertyValue": "INV-003269",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "CustomerName",
"propertyValue": "Magesh",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": []
}Invoice created in Zoho Invoice
{
"eventName": "InvoiceCreated",
"eventTime": "2020-05-26T15:32:52.000Z",
"actor": {
"id": "57440000000195001",
"name": "Ragothaman",
"type": "Agent"
},
"source": "ZohoInvoice",
"eventInfo": [
{
"propertyName": "InvoiceNumber",
"propertyValue": "INV-001481",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "CustomerName",
"propertyValue": "Jeeva",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": []
}EstimateCreated
Estimate created in Zoho Books
{
"eventName": "EstimateCreated",
"eventTime": "2020-05-26T15:38:18.000Z",
"actor": {
"id": "57440000000195001",
"name": "Ragothaman",
"type": "Agent"
},
"source": "ZohoBooks",
"eventInfo": [
{
"propertyName": "EstimateNumber",
"propertyValue": "EST-000159",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "CustomerName",
"propertyValue": "Arun",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": []
}Estimate created in Zoho Invoice
{
"eventName": "EstimateCreated",
"eventTime": "2020-05-26T15:35:49.000Z",
"actor": {
"id": "57440000000195001",
"name": "Ragothaman",
"type": "Agent"
},
"source": "ZohoInvoice",
"eventInfo": [
{
"propertyName": "EstimateNumber",
"propertyValue": "EST-000007",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "CustomerName",
"propertyValue": "Vignesh",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": []
}SalesOrderCreated
{
"eventName": "SalesOrderCreated",
"eventTime": "2020-05-26T15:42:55.000Z",
"actor": {
"id": "57440000000195001",
"name": "Ragothaman",
"type": "Agent"
},
"source": "ZohoInventory",
"eventInfo": [
{
"propertyName": "SalesOrderNumber",
"propertyValue": "SO-00049",
"propertyType": "Text",
"systemProperty": true
},
{
"propertyName": "CustomerName",
"propertyValue": "Karthick",
"propertyType": "Text",
"systemProperty": true
}
],
"actorInfo": []
}Related Articles
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