What is the storage limit for articles in the knowledge base?
The knowledge base is an invaluable resource for your customers as it can help employees or customers find answers to their questions themselves. And for that very reason, just like how there are no limits for the number of tickets created in Zoho Desk, there are no storage limits for articles in the Knowledge Base either.
This means you will be able to add as many articles as you might need without any limit concerning storage space or the number of articles.
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Importing KBase Articles
You can quickly import your existing list of KBase articles into Zoho Desk. Rather than type or copy-paste articles into the editor, import them from your desktop or a cloud storage service one at a time. When you import a file, the file name and its ...
Downloading Knowledge Base Articles as PDF Files
You can take your knowledge base articles offline by downloading them as PDF files. The downloaded PDF file will be readable, print-friendly, and contains images and table of contents. Agents can download PDFs of articles on the support interface, ...
Using Article Versions in Knowledge base
Versioning helps to keep track of and manage multiple revisions applied to a KBase article. You can view different versions of an article, compare an older version, restore to a previous version, leave a note on a particular version and much more. ...
Can I get my knowledge base articles reviewed?
Your knowledge base articles must be reviewed to ensure it contains correct and updated information. Although this is optional, it helps you eliminate incorrect information while building trust and reputation among your customers. Zoho Desk allows ...
Knowledge Base Article Views
The knowledge base in Zoho Desk is the information center for your customers to read through the articles and help themselves with their problems. Help desk administrators and agents who have profile permissions can create or edit articles in your ...