The 'Send Mail' button to send individual emails is not working. What should I do?

The 'Send Mail' button to send individual emails is not working. What should I do?

When you click the 'Send Mail' button, a popup window (email composer) opens. Before planning to send emails, make sure that the popup blocker is not enabled.

To disable popup blocker in Mozilla browser
  1. In the browser, click Tools > Options.
  2. In the Options pop-up window, click Content.
  3. Under the Content tab, clear the Block pop-up windows checkbox.
  4. Click OK.
To disable popup blocker in Internet Explorer browser:
  1. In the browser, click Tools > Internet Options.
  2. Click the Privacy tab.
  3. Uncheck the "Turn on Pop-up Blocker" box.
  4. Click Apply.
To disable popup blocker in Chrome browser:
  1. In the browser, click Chrome > Preferences.
  2. A new menu box appears. Click Under the Hood Content Settings.
  3. In the Content Settings popup window, select the Pop-ups tab on the left side features list.
  4. Under the Pop-ups tab, select the Allow all sites to show pop-ups option.
  5. Click Close.
    • Related Articles

    • Sending and Receiving Mail

      Get the sales context to your email communication by sending and receiving emails from right within Zoho CRM. With the Zoho Mail Add-on, you can send Emails to your Leads, Contacts and Deals modules. You need not switch to your email service to ...
    • Can I send mass emails from custom modules?

      Yes, you can send mass emails from custom modules in the same way as from standard modules like Leads, Contacts, and Deals. To send mass emails from a custom module Go to the module which contains records you want to send mass emails to. Navigate ...
    • How can I check the email statistics of sent mass emails?

      Every mass email that is sent can be viewed on the Sent tab with its performance statistics. The Email Details contain information like the recipient addresses, template used, and the sender details. The Email Statistics contain the following ...
    • How do I schedule mass emails to be sent at a particular date and time?

      Scheduled mass email is available in the Professional, Enterprise, and Ultimate editions. Administrators or users with permission to send mass email can schedule mass emails. You can schedule up to 10 mass emails per module at a time. The available ...
    • I am subscribed to the Free edition of CRM, can I send mass emails?

      No, mass email is only available in the paid editions: Standard, Professional, Enterprise, and Ultimate. Mass emails can be scheduled in the Professional, Enterprise, and Ultimate editions of CRM. In the Standard edition, you can send 250 mass emails ...