My visits seem to be duplicated, as the same user appears in both Customers and Leads/Contacts streams. Why is that?

My visits seem to be duplicated, as the same user appears in both Customers and Leads/Contacts streams. Why is that?

When some leads visit your website, they appear in the Leads/Contacts stream. If they buy from you, they become your customers. After becoming customers, when the same users visit your site again, they appear on the Customers stream. So the visits are not duplicates but entries made according to the user’s status in Zoho CRM. That way, it is possible for the same user to appear in all the streams at different points of time.

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