Live Chat integration with MixPanel
Zoho SalesIQ joins with MixPanel to track the visitor’s behavior on the live chat operation. See your website visitors live chat actionable metrics in real time that helps companies understand how the users can interact with the site visitors. This integration allows you to keep an eye on your live chat conversions and events.
Once you have pasted the Zoho SalesIQ script into your webpages, the script will automatically detect the MixPanel code available in your website. If everything is in place, Zoho SalesIQ will start reporting events to your MixPanel automatically. All you have do is enable MixPanel in the embed settings.
Setting up Zoho SalesIQ with MixPanel
Once you have pasted the Zoho SalesIQ code into your website follow the below instruction to enable the integration and to push your live chat events data to your MixPanel dashboard.
- Login to your Zoho SalesIQ.
- Go to Settings > Integrations > Analytics > MixPanel.
- In the Main Mixpanel page, click Enable button on the top right corner.
- Under Mixpanel configuration, the Active and Inactive Brands will be listed.
- You can toggle on the switch to enable Mixpanel in that Brand (Website).
What are the events tracked in MixPanel?
The below are the list of events tracked in your MixPanel:
| Events | Description |
| Button Clicked | Number of clicks on the Zoho SalesIQ chat button. |
| Chat Closed | Number of clicks on the Close (X) icon in the chat window. |
| Chat Minimized | Number of clicks to minimize the Zoho SalesIQ chat window. |
| Bubble Closed | Number of clicks on the Close(X) icon on the chat bubble. |
| Chat Connected | Number of chat sessions with the visitors. |
| Chat Ended | Number of chats ended by the visitors. |
| File Transferred | Number of file transfers made by the visitors. |
| Chat Printed | Number of chat transcripts printed by the visitors. |
| Chat Mail Sent | Number of chat transcripts emailed by the visitor. |
| Rating submitted | Number of ratings submitted by visitors. |
| Feedback submitted | Number of feedback messages submitted by visitors. |
| Chat Triggered | Number of auto and proactive chat initiated to the visitors. |
| Chat Initiated | Number of visitor initiated chats. |
| Offline Message Submitted | Number of offline messages submitted by the visitors. |
| Chat Missed | Number of chats missed by the SalesIQ users. |
| Chat Ended by visitor | Number of chats ended by the visitors. |
Accessing your Zoho SalesIQ live chat visitor events in Mixpanel.
- Log in to your “Mixpanel” account.
- Click “Live view”, and select the visitor, which you would like to see the events.
- Now you will be displayed with the list of activity and the current events performed.
How to see the live chat events in real time in Mixpanel reports?
- Log in to your “Mixpanel” account.
- Click on the “Trends” tab.
- You will be displayed with all the events in graphical and tabular from choose the options to have the customization of your own.
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