How to merge tickets that happen to be on two different pages?
Right now, two or more tickets can be merged only when they belong to the same department and are on the same page. But, there is a nifty trick that can help you bring tickets together on a single page - the Advanced Search.
With the Advanced Search, you can specify the filter criteria to search tickets. Just make sure that you build criteria queries that bring the tickets to be merged, on the same page. Once there, simply select the tickets you want to merge into and then click Merge.
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