How to merge tickets?

It is not uncommon to receive multiple tickets from the same customer, or multiple contacts reporting the same issue from an organization. In these situations, you could just merge those tickets into one instead of dealing with the issue on many tickets.

To merge tickets on your Zoho Desk, follow the steps mentioned below:

1. Select the tickets you would like to merge from the tickets list view. 
   
2. Click the Merge option displayed at the top of the page.
   
3. On the following screen, select the master data that you would like to be displayed on the ticket post the merge.
   
4. Click Merge.

Note:

• You cannot merge tickets from the - All Departments view.
• Only tickets from the same department can be merged.
  
• You cannot merge more than three tickets at an instance.
  
• Ticket(s) merged to the master record will be moved to the recycle bin.
• Please exercise caution as you cannot undo or revert a ticket merge.

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