Can I retrieve the deleted tickets?
Deleted tickets are not permanently gone and you can retrieve them. Zoho Desk provides a recycle bin where deleted tickets are stored temporarily. When a ticket is deleted, it is moved to the recycle bin and is available for 60 days or until the recycle bin is emptied.
To restore deleted tickets:
- Click the Setup icon ( ) in the top bar.
- Click Recycle Bin under the Data Administration menu.
- On the Recycle Bin page, select the records that you want to restore.
- Click Restore.
Notes:
- The records in the recycle bin will be available based on your organization's Role hierarchy and your permission to view the records.
- Zoho Desk only restores lookup relationships that have not been replaced. For example, a contact-account relationship will not be restored when a contact is related to a different account before restoring the original account.
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