How to change the order of articles in a category?

How to change the order of articles in a category?

Zoho Desk allows you to manually set the order of articles by changing their position within a section or a sub section. This way you can designate the order the articles should be read in.

To manually reorder articles in a section and/or sub section, follow the steps mentioned below:
  1. Click the Knowledge Base (KB) module.
  2. Click Manage KB from the left panel.
  3. Click Sort Articles under the Manage KB sub-menu.



  4. Select the desired category, section or sub section from the first column.
    The articles underneath the folder will be listed in the second column.
  5. Grab an article and drag it to another place in the order.
    The article position is saved instantaneously.

Note:
  • You may revert to the system-defined sorting options at any time. All you need to do is tun off the Disable article sorting located at the upper-right corner of the page.

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