Why aren't my KBase articles visible to end users?

Why aren't my KBase articles visible to end users?

In general, for a knowledge article to be accessible for end users the following conditions must be met:

I. Making the Knowledge base tab visible in the Help Center
You'll want to make sure that you've made the Knowledge base tab visible to your Help Center users. To do that, follow the steps mentioned below:
  1. Click the Knowledge Base (KB) module.
  2. Click Manage KB from the left panel.
  3. Turn ON the toggle for Display your KB in your Help Center option.

II. Making the Category/Section visible in the Help Center
A section or a category must be visible for your end users to access their articles. To make a category/section visible, follow the steps mentioned below: 
  1. Click the Knowledge Base (KB) module.
  2. Click Manage KB from the left panel.
  3. Click Organize Category under the Manage KB sub-menu.
  4. Turn ON the toggle corresponding to the category that contains the articles.
    The category and its articles will now be visible for your end users.

II. Making the Article visible for All Users in the Help Center
You will want to make sure that you've made the article visible to your end users and not just your internal agents. To check this, follow the steps mentioned below:
  1. Navigate to the article that you want to make visible.
  2. Click the Edit icon (  ) in the upper-right side of the page. 
  3. Under the Display Permission section, select the Regd. Users or All Users option.
  4. Click Publish.

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