How can I change the primary contact in Zoho Desk?

How can I change the primary contact in Zoho Desk?

The first administrator who initially sets up Zoho Desk is the Primary Contact. All notification emails about the subscription like the upgrade or downgrade of a plan, change of credit card billing information or subscription cancellation are sent to this person.

To change the Primary Contact follow the steps mentioned below:
  1. Log in to Zoho Desk with Administrator privileges.
  2. Click Setup > General > Company.
  3. In the Company page, click Edit.
  4. Click on the Primary Contact field and select the new Primary Contact from the list.
  5. Click Save.

Note:
  • Only active agents with Administrator privileges can be set as the Primary Contact.

    • Related Articles

    • Managing the Primary Contact of your Help Desk

      The primary contact is the person who initially set up your Zoho Desk account. All notification emails about account subscription like upgrade or downgrade of a plan, change of credit card billing information or subscription cancellation will be sent ...

    • Why does the account-contact relationship change when I update the ticket's account name?

      Contact is the primary identifier of a ticket. You cannot create a ticket in Zoho Desk without associating it with a contact. Besides tickets, contacts are also associated with their respective accounts. Keeping the above factors in mind, when you ...

    • Setting up Contacts to Multiple Accounts

      The contacts who submit tickets might work with more than one company. A consultant might work on behalf of multiple businesses, or a business owner might operate more than one company. In all these situations, you might be needing to relate a single ...

    • RingCentral Integration With Zoho Desk

      Unlike the regular on-premise systems, RingCentral is a Cloud phone system. It helps you to know the help desk related information about your caller and also make calls to your contacts inside help desk. Once you integrate RingCentral with Zoho Desk, ...

    • Events Supported in the Get Ticket History API

      Introduction The Get ticket history API returns details of the actions — called events — performed on a ticket. In this document, you will learn about the different events supported and the variations of each event. Ticket History Events Each event ...