REST APIs
Zoho Service Communication Key
Communication between Zoho services is essential for proper management of information. Zoho Service Communication (ZSC) Key enables you to fetch data stored in Zoho Desk from other Zoho services. For example, you will need the ZSC key for integrating ...
Migrating from XML/JSON APIs to the New REST APIs
Our new REST APIs provide developers with an enhanced and easier way to access and use the features and functionalities of Zoho Desk. This document lists the REST API equivalents to the old XML/JSON APIs to help you seamlessly migrate to the new ...
Overview of Rest APIs
We provide a comprehensive suite of REST APIs to manage your help desk account and the associated data. You can integrate help desk modules with other third-party applications such as invoicing, CRM, bug tracker, knowledge-base portals and more. For ...
Get Ticket History API - Explained in Detail
Introduction This API fetches details of all actions performed on a ticket and in the sub-tabs on the ticket detail page. Request Format GET: api/v1/tickets/{ticket_Id}/History Query Parameters from - int - Index number, starting from which the ...
Events Supported in the Get Ticket History API
Introduction The Get ticket history API returns details of the actions — called events — performed on a ticket. In this document, you will learn about the different events supported and the variations of each event. Ticket History Events Each event ...
Make the shift to Zoho OAuth
In this article, you will learn about making the shift from Authtokens to Zoho OAuthtokens—a revamped version of the security token you currently use. Direct API Calls If you've created apps that make direct API calls to Zoho Desk, then moving your ...