For Agents
Marking a Contact as Spam
A spam contact is an unsolicited users who sends junk emails to your support email address. You typically receive a lot of unwanted emails, such as subscriptions or promotional offers from a spam contact. In such cases, you can mark the contact as ...
Initiating AR Remote Sessions from Tickets
Augmented reality remote assistance provides your customers with access to expert guidance—through their smartphone or smart glass—they need to perform any task with ease. You can visually guide and collaborate with customers right from their support ...
Performing Bulk Updates in Zoho Desk
When working in Zoho Desk, you may come across the need to perform a bulk update of properties on more than 50 tickets in a list at once. For instance, you have a ticket list where you manage tickets assigned to you. You are taking time off for a ...
Marking an Activity as Spam
Activities include calls, tasks, and events associated with contacts or tickets. Each activity has vital information on the start time, duration, priority level, status, and other parameters that are accessible within the record. In this article, we ...
Downloading Knowledge Base Articles as PDF Files
You can take your knowledge base articles offline by downloading them as PDF files. The downloaded PDF file will be readable, print-friendly, and contains images and table of contents. Agents can download PDFs of articles on the support interface, ...