Email Campaigns
Do merge tags work in test emails?
In test emails, merge tags will not work instead a merge tag code will be displayed. To check whether your merge tags are working properly: Create a test list and add your email address to it. Send the email to this list and check to see if the merge ...
Can I embed videos to play within an email?
Yes, you can use the video element in the advanced component option which will be available in the left pane. With this component you can link your favorite videos from YouTube, Vimeo and Wistia in your email campaigns. To use a video component in ...
I've created the template for an email campaign but when I try to save it I get sent back to the original template and all my changes are lost. What is happening?
This may due to the browser cache memory, kindly clear your browser cache memory. You can also do a hard refresh the page to restore the campaign content. If you still face the same issue, kindly reach us at support@zohocampaigns.com. We will help ...
How long does it take for a campaign to be reviewed?
We try to review and approve campaigns as soon as possible. Typically, the Campaigns review team checks to ensure there is no spam content and that your sender address comes from a private domain (e.g., @yourcompany.com) and not a public one (e.g., ...
Can I edit the header and footer of my campaign?
Yes, you can customize or remove header and footer text from your email campaign. To edit the header and footer of your email: From the Navigation toolbar, select Settings. Select Header and Footer under Customization. Hover over the theme you are ...
How do I make sure that my emails are optimized for desktop and mobile devices?
We offer a set of predefined templates, of which there are two categories: Responsive and Mobile Only. Responsive templates are both mobile and desktop friendly. It'll automatically adjust to fit your subscribers’ device. You can test this by sending ...
When I create a new campaign, it says, “Personalize your subject line.” What does this mean?
You can customize your subject lines using merge tags. For example, you can use your subscriber’s first name in the subject line to address them directly. Here are a few common merge tags: Subscriber's email address - $[EMAIL]$ Subscriber's first ...
Can I transfer content from the Campaigns module of Zoho CRM to Zoho Campaigns?
No, it is not possible to transfer email content created in the Campaigns module of Zoho CRM to Zoho Campaigns.
How do I schedule a campaign for different time zones?
To schedule a campaign based on the recipient's time zone, follow these steps: From the Navigation tool bar, choose Campaigns and select Regular Campaigns. Name your campaign and add content to it. In the Campaign Review page, click Select a Schedule ...
What types of templates does Zoho Campaigns offer?
Zoho Campaigns, offers two types of templates: Basic templates - This includes blank templates and basic layouts, Pre-designed templates - This includes responsive templates based on business categories and holidays. Our template gallery gets updated ...
Is it necessary to use the same subject or campaign content when creating a chain campaign?
No, it is not necessary to use the same subject and campaign content. Feel free to give your chain a new subject line and content, or select the option to clone your content.
Do I have to manually select unopened contacts from a campaign if I want to follow up with them?
We do have follow up actions available for the sent email campaigns, based on their opens or unopens. From the Navigation toolbar, select Campaigns and click Regular Campaigns. Click the campaign that you want to create a chain campaign for. ...
Can I add attachments in my emails?
You cannot add attachments to your campaign emails. This is to maximize deliverability, as emails with attachments are likely to be marked as spam. As an alternative, Zoho Campaigns allows you to attach a file to your campaigns in the form of ...
Why shouldn't I use a public domain address?
An email from a public domain sender address may make recipients hesitate to read your email, and they may even mark it as spam. Spammers often use public domains for their sender addresses therefore their domain reputation tends to be low. Using a ...
How do I cancel my Zoho Campaigns account?
If you wish to cancel your Zoho Campaigns subscription: From the navigation toolbar, choose Settings and select Subscription. Click the Change plan button. Click the link that says Click here. Read the popup that appears. Click Yes. Once canceled, ...
What does the emoji icon do in the subject field?
Using emoji in your email subject lines can be effective to generate attention from the readers resulting in a positive reception increasing your email open rates and number of people engaging with your campaigns. To add an emoji, click ...
What is a card view?
The card view is an alternative way to display your campaigns. It shows your campaigns in thumbnails, based on the month of creation. The thumbnail gives you a preview of your campaign content, and if you mouse over it you can also view the campaign ...
What will happen to the reminders if I deselect a chosen country or delete a private holiday in my campaign calendar?
Reminders of the deleted private holiday won't be triggered and also all the reminders linked to the holidays of a country won't be triggered if you deselect that particular country.
Can I update or delete a reminder in my campaign calendar?
Yes, you can update or delete reminders that are not completed yet in your calendar.
How many countries can I select for local holidays in my campaign calendar?
You can select up to 10 countries.
What campaigns will I see in the calendar view?
All campaigns that were sent and scheduled to be sent can be seen in the calendar view. You can use the Campaign filter and Holiday filter to customize your calendar view.
What holidays will I see in the list view in my campaign calendar?
You will see the list of your private holidays and selected countries' holidays for the current year.
How can I view all the actions added to a particular holiday in my campaign calendar?
To view all the actions to a particular holiday in your campaign calendar: Click the Calendar icon next to the notification icon on the top-right corner of the page. Click on the date/holiday for which an action has been added. A side panel opens up ...
How can I subscribe to countries to view their holidays in my campaign calendar?
To subscribe to countries to view their holidays: Click the Calendar icon next to the notification icon on the top-right corner of the page. Now, click the Globe icon to view the list of countries. Select the countries whose holidays you want to ...