Zendesk for Zoho Directory

Zendesk for Zoho Directory

Configure SAML in Zoho One/Directory

If you're a Zoho One user:

  1. Sign in to Zoho One, then click Directory in the left menu.
  2. Go to Marketplace, then click Browse Applications.
  3. Use the search bar to find and install Zendesk.

If you're a Zoho Directory user:

  1. Sign in to Zoho Directory, then click Admin Panel in the left menu.
  2. Go to Applications, then click Add Application.
  3. Use the search bar to find and add Zendesk.

  4. Name your app and enter the Domain Name.
    Your Domain Name is the first part of your Zendesk URL. If your URL is "zylker.zendesk.com", your Domain Name will be "zylker".
  5. Click Add.
  6. Click the Single Sign-On tab.
  7. Click Service Provider Details to check and verify the SP details. You can also edit them, if needed.
  8. Click Identity Provider Details, then copy the Sign-in URL and the Fingerprint (sha-256).

Configure SAML in Zendesk

  1. Sign in to your Zendesk account as an administrator.
  2. Go to the Admin Center.
  3. Click  in the side bar.
  4. Click Security, then click Single sign-on.
  5. Click Configure next to SAML.
  6. Paste the previously-copied Sign-in URL and Fingerprint (sha-256) in their respective fields.
  7. Click Save.

Just-in-time provisioning

Just-in-time (JIT) provisioning creates a Zendesk account for users during their first SSO attempt, so you don't have to do it manually for each user. Zendesk automatically enables JIT while configuring SAML.  

Test the SAML connection

  1. Return to the Zoho Directory Admin Panel.
  2. Go to Applications, then click Zendesk.
  3. Click Assign Users, choose yourself from the list, then click Assign.
  4. Click on the  icon next to the app's name. If everything is working, you should be automatically signed in and taken to Zendesk's homepage.

Enforce SAML SSO

After successfully testing SSO, you can enforce it for team members, end users, or both. Once this is done, your users will no longer be able to sign in using their Zendesk credentials.

To assign SSO for team members: 

  1. Go to the Admin Center.
  2. Click  in the side bar, then click Security.
  3. Click Team member authentication.
  4. Select External authentication, then select SAML as the SSO option.
  5. Click Save. 

To assign SSO for end users: 

  1. Go to the Admin Center.
  2. Click  in the side bar, then click Security.
  3. Click End user authentication.
  4. Select SAML as the SSO option.
  5. Click Save.

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