Troubleshooting Data Storage

Troubleshooting Data Storage

1. My data storage was full, so I deleted many unnecessary records but the storage still shows as full and I cannot add new records or notes.


The data and file storage in your organization is checked and updated once an hour. This means that it will not update immediately after you delete records, you will have to wait until the next calculation time, which is displayed in your account
Please also note that you must delete the records from the recycle bin in order to free up storage space.


2. I can't upload any files to records in my Zoho CRM account, I see an error message which says "Upload failed". How do I fix this?


This issue usually occurs when there is not sufficient file storage available in your Zoho CRM organization. Check your file storage limit and delete data as necessary to free up space or purchase additional storage.


3. I want to delete the junk and untouched records to free up data storage, but the data is not getting deleted when I click the trash can icon. Why is this?


To resolve this issue, do the following:
  1. Click on Junk or Untouched Records.
  2. Check if there are more 50,000 records in that view.
    If there are more than 50,000 records, it cannot be deleted in bulk. So you will have to delete records from that list view manually to bring down the number down to 50,000.
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