Telephony - Overview
Use telephony to create an integrated phone system and let your users make calls with a single click from Zoho applications.
Your telephony integration:
- Opens a pop-up for all incoming calls.
- Notifies users of any missed calls and lets them set reminders for their outbound calls.
- Allows users to take notes during a call, so they don't have to remember the details afterwards.
- Displays all relevant information when agents connect with a lead or customer, as well as when recruiters connect with potential candidates.
- Provides valuable insights based on your call data through reports and call analytics APIs.
Related Articles
Integrate telephony
Sign in to Zoho One , then click Directory in the left menu. Click Marketplace in the left menu. Click Learn more in the Telephony section, then click Enable Telephony. Click View Marketplace to integrate your existing PBX provider, or click Set Up ...Troubleshooting - Overview
Use these resources to troubleshoot the common issues you may face in Zoho One. Each article will have a description of when you may face the issue, the reason for it's occurrence, and the possible measures you can take to resolve it. If you are ...Disable incoming calls
Removing the incoming call routing configuration of a number will disable it from receiving any incoming calls. To disable incoming calls: Sign in to Zoho One , then click Directory in the left menu. Click Marketplace in the left menu. ...Delete number
All configurations for the selected number will be deleted. You will not be able to make or receive calls going forward. Sign in to Zoho One , then click Directory in the left menu. Click Marketplace in the left menu. Click Access below ...Configure outgoing numbers
Users can make outgoing calls through Telephony, if a phone number is assigned to them. To assign a number to a user: Sign in to Zoho One , then click Directory in the left menu. Click Marketplace in the left menu. Click Access below ...