I do not see my chat transcripts. Why?
To ensure that you receive the chat transcript- Go to Zoho SalesIQ and click Settings > Integrations.
- Under the CRM Configurations section, select the Push Chat Transcript as attachment in CRM checkbox.
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What happens if an agent misses an incoming chat?
If an agent misses an incoming chat, a task is created for the missed chat by default and gets automatically assigned to the record owner.
What happens if an agent misses an incoming chat?
If an agent misses an incoming chat, a task is created for the missed chat by default and is automatically assigned to the record owner.
Can I see the amount of time a record spent in a state?
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