How to mark tickets as spam in bulk?

How to mark tickets as spam in bulk?

Spam emails or junk emails are unsolicited messages received at your support email address. Although Zoho Desk has built-in spam filters, spam emails can still sneak into your Zoho Desk account as tickets. In such cases, you can mark them as spam manually. Once marked, tickets are moved into a Spam Tickets view, where you can unmark them if required.

To mark multiple tickets in a view as spam, follow the steps mentioned below:
  1. Go to the Tickets module.
  2. Click Views in the sidebar, then select a ticket view from the list.
  3. Select the tickets you want to mark as spam from the tickets list view.
  4. Click the Mark Spam option displayed at the top of the page.
  5. Click OK.
    If you want the subsequent tickets from the contact to be marked as a spam automatically, you can check the box to "Mark the associated contact also as spam."

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