Do I need IMAP integration for configuring workflows for email?

Do I need IMAP integration for configuring workflows for email?

There are two points you need to consider before creating workflow rule for emails:
  1. If the workflow rule is created for emails that are sent from the CRM account, then IMAP integration is not needed. 
  2. If you use other email options then you must configure IMAP integration to sync the incoming emails with your CRM account. The workflow will be triggered based on the defined criteria.

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