Structure
Where can I access the support tickets created from Zoho Social?
Follow these steps to access support tickets created from Zoho Social, 1. Go to the Reports tab. 2.Click on the orange button 3. Here you can see support tickets grouped under: a. Leads from Lead Ads b. Leads from Social Actions c. Contacts from ...
How can I change the time-range for stats shown in a specific report?
On a Card: 1. When you hover on a Card, next to the ellipsis menu, you can see an expand button. 2. Click on the button to view more details about the stats. 3. On this window, at the top right you will see "Last __ Days" button. 4. Select the time ...
What is the 'Advanced Reports' permission?
If a role in your team has 'Advanced Reports' enabled, team members who are assigned this role can do the following: - Schedule network-specific Cards - View, create, and schedule Custom Dashboards Advanced Reports permission can be set this way: ...
What is the difference between Dashboards and Cards?
A Card Shows the statistics for a specific type of data for a social network. It includes analytics based on the statistics we get from that channel, and is displayed with a graph. Whereas, a Dashboard is a customized report that includes different ...
What is a Dashboard and how does it differ from a Network Report section?
A Dashboard one of the three types of reports for Zoho Social. A Network Report section shows the network-specific Cards that are related to each other under a particular social channel. A Dashboard is simply a report that can be customized with any ...
What are the types of reports available in Zoho Social?
There are three types of reports in Zoho Social: Card: Shows the statistics for a specific type of data for a social network. It is analysed by the statistics we get from that channel and displayed with a graph. Dashboard: A Dashboard is a report ...
Can I access reports for all my social channels?
Due to API restrictions, we get the required statistics only for some channels. The channels for which Cards and thus Custom Dashboards are available are: - Facebook Page - Twitter Profile - LinkedIn Company Page - Instagram Business Profile - Google ...
How far back does the historical data for reports go?
Once you have configured and have been using Zoho Social for a while, the reports will show data up to the last 95 days (3 months). Viewing data earlier than this range is currently not possible but we are working to bring this to you.