Connections
Why can't I see interactions for people who have followed me on Twitter and Instagram?
It probably means that they've followed you but not actually interacted with your Brand yet. When someone follows you on Twitter or Instagram but does not engage with your Brand, they will automatically be added to Connections but you will not see ...
Can I engage directly with people from the Connections tab?
Yes, you can. Click on a connection and hover your cursor over any of their messages in the Interactions section. Click on Details to see your message thread. To reply to the thread, type your message in the Keep the conversation going... text box ...
Why can't I see my LinkedIn engagers in the Connections tab?
This is because LinkedIn has restricted its API from allowing third-party tools such as Zoho Social from accessing connections made on the platform. However, you can access your connections across other social networks like Facebook, Instagram, and ...
Can I access my CRM leads and contacts from the Connections tab?
CRM Leads: Connections who have provided their contact information and have the potential to be converted into CRM Contacts CRM Contacts: Leads that you have already contacted and have ongoing interactions with. Yes, you can. If you have integrated ...
What all can I view from the Connections tab?
You can view the following from your Connections tab on Zoho Social: All Connections: Everyone who has interacted with your brand. Recently Engaged: Only Connections who have engaged with your brand recently. Most Engaged: Only Connections who ...
Why are some of my Instagram Connections missing on the Connections tab?
Due to the Instagram's recent API deprecation, the Connections tab will no longer display Instagram Connections. However, there is one exception to this rule, and that is if your brand's Instagram handle was synced with Zoho Social before the API ...
Can I add new contacts to my Connections list?
It is currently not possible to add Connections to your Zoho Social account. Connections are automatically generated when they interact with your Brand across the following social channels: Facebook Page Twitter Profile Only the people who interact ...