Resources
FAQ
What are FAQs? FAQs are a list of common questions customers have asked about your product or service. This section inside your SalesIQ dashboard will contain a list of these common questions along with the relevant answers and can be shared by ...
Small Talks
Small talks, it is a simple feature where you can add responses for commonly used greetings and other sentences. You can add more replies to the small talks in the form of packages. The answer bot uses the small talk packages to respond to the user ...
UAQs
What are UAQs? This section consists of a collection of all the questions asked by the visitors that the answer bot has failed to answer. When the bot does not know the answer to one of the questions that the visitor asks during a conversation, the ...
Business Terms
Business Terms are a collection of similar jargon/terms used in different fields that conveys the same meaning. Adding more terms to the business terms module can train the answer bot to respond more accurately. Business terms can be best understood ...
Articles
What are Articles? Articles are a collection of self-service materials that you draft inside your SalesIQ dashboard and share with customers on the chat window during a conversation. These articles will also be available for access inside the live ...
Canned Replies
What are Canned Replies? They are pre-programmed responses, solutions, links, etc. that you can create inside Zoho SalesIQ and use to answer questions that are frequently asked by customers. Any support operator in an organization handles a minimum ...