Controls
Change the Portal owner
You can change the portal owner any time, with an operator who has an administrator role. If you don’t have an operator with administrator role, you have to change the role of the existing operator to an administrator. You can also add a new operator ...
Set Company Profile
Add more details about your company to reflect your company's image accurately. The company profile in SalesIQ acts as an overview for your users and operators. Changing the company profile picture Navigate to Settings > Company info, click on the ...
Block Spammers
You might face many spammers and harassers who try to fake a genuine chat and trick your operator into wasting their time and resources. Most spammers will try to gain your operator's trust by sounding like an actual customer but eventually trick ...
Chat Monitor
Chat Monitor allows you to oversee chat conversations between your operators and visitors. Using this feature, you can supervise and coach your agents, and also specify the type of chat conversation which you would like to monitor. Benefits of Chat ...
Setting up business hours
Specify the working hours for your company or support using business hours. It will help visitors acknowledge your availability so that they can approach you accordingly for live support. Using business hours you can turn off support even if your ...
Customize sounds
Zoho SalesIQ notifies you of various events through different sounds. Having different tones can help identify the message's priority without opening the menus or moving to the dashboard every time you get notified. Adjust the volume or mute sounds ...