Automation
Visitor Routing
What is Visitor Routing? The process of separating and routing the visitors to specific agents with the help of specific filters and rules is called Visitor Routing. For example, if a majority of your customers are from the United States and you ...
Schedule Report
How does the Schedule Report module work? Using this module, you can automate the process of receiving the list of prospective visitors visiting your website by email. You can generate a report in the .xlsx or CSV format and send it to your operators ...
Enhance and grow your B2B relationship with Company scoring
What is Company scoring? It is the cumulative score obtained by the visitors of the company upon satisfying the defined rule. Benefits of company scoring You can identify the company that matches all your requirements and engage with them right away ...
Chat Routing
What is Chat Routing? The chat routing option available in the Automate module helps you prioritize and route visitor chats to the operators based on certain conditions and criteria. You can set different rules to filter the chats requests and route ...
Triggers
What are Trigger Rules? These are rules that can be used to trigger an action to your website visitors at different instances and grab their attention. You can perform predefined actions when the visitor lands on your website or is accessing your web ...