Antispam
Spam mails come into my Inbox. How can I stop them?
All incoming emails are processed for Spam based on the IP Address, Domain and personal Blacklists and Whitelists. If you still notice Spam emails in your Inbox, use the Spam icon to mark it as spam. If you consistently notice Spam emails, you can ...
Are my attachments scanned for Virus automatically?
All the incoming and outgoing emails are scanned for Viruses. In case any incoming email is found to be affected by Virus, the email will be bounced to the sender. For outgoing emails, the attachments will be scanned during upload process, and the ...
How to reduce the number of spam I receive?
Zoho Mail spam filters check all the emails based on various criteria like IP reputation, SPF, DKIM, User Policy, etc. and will process accordingly. Based on the results, the Zoho Mail server will decide if your email should be delivered to the Inbox ...
What should I do when I receive spam in the inbox?
Despite all the inbuilt spam filters, there is a minuscule chance for a spam email to end up in your Inbox. To avoid this, Use the Mark Spam feature. Our system is equipped to learn from user corrections and will adjust to user preference over time. ...
How can I mark an email as spam?
Use the Mark Spam feature and mark the respected email as spam. To avoid such future emails, you can use the blacklist feature to avoid emails from a domain or an email address.
What if I incorrectly mark an email as spam?
Login to Zoho Mail. Go to the spam folder. Choose the respective email. Use the Mark not Spam feature and restore it to the inbox.
How can an email be spoofed?
Every email message sent will hold two "from" addresses. Preview from - This is the from address you see when you receive an email. Return-path - This is the from address found in the header of an email. It is used by mail servers to identify whom to ...
How to identify a spoofed email?
Look for the warning message. Look for Check via in the suspected email. Check for SPF, DKIM, and DMARC authentication reports in email Header. In case you still could not identify if a suspicious email is spoofed or not, contact our support with the ...
What should I do when I receive bounce messages for the emails I did not send?
Check your sent folder for unauthorized emails. If you find any, and in case you are sure that you did not send it, there might be a chance that your account is compromised. In case you suspect your account is compromised, Change your account ...
How can I prevent my account from getting compromised?
Choose a unique and strong password. Reset the password of your account often and regularly. Ideally once every 60 days. Set up 2-factor authentication or request your admin to set it up for you. Always sign out of your account before locking your ...
How long will my spam emails stay in the Spam folder?
The emails in Spam folders are retained for a fixed period of time after which they are permanently deleted. By default, the emails that are older than (or received before) 30 days will be automatically cleared periodically. You can configure this ...
What are phishing emails and how can I avoid them?
Using phishing, spammers intend to extract sensitive personal and financial data about the recipient by disguising themselves to be a legitimate organization or an individual. For example, a spammer looking for your financial details will send you an ...
How can I avoid getting my email address spoofed?
Whether you receive a marketing email or a transactional email or a direct email, all emails can be spoofed. Although spoofing is not under the control of an email service provider, you can prevent your email address from getting spoofed by, ...
What are spoofed emails?
An email is considered to be spoofed when spammers forge an email address of an organization/person. The email received by the recipient would have the name of an authentic sender and will trick the recipient into thinking the email is from a trusted ...
Why am I receiving bounce messages when I did not send any emails?
To spoof emails, spammers extract email addresses and send emails from a manipulated identity. In order to not receive any bounce message. While sending spoofed emails, in order to avoid return responses and bounce messages, spammers will edit and ...