Adminconsole
Can I configure a Password Policy for the users in my organization?
You can configure a password policy for the users in your organization. The Password policy can include one or many of the below: Password expiration period, Password History, Combination of Alphabets, Numbers and Special characters. Refer here for ...
Can I enforce Password expiry for my domain users?
You can configure a password policy for the users in your organization. The Password policy can include one or many of the below: Password expiration period, Password History, Combination of Alphabets, Numbers and Special characters. Refer here for ...
What is SAML?
SAML - Security Assertion Markup Language, developed by the Security Services Technical Committee of "Organization for the Advancement of Structured Information Standards" (OASIS), is an XML-based framework for exchanging user authentication, ...
What is the process to configure SAML in Zoho Mail?
SAML Registration Process: Add and verify your domain Create users and Email accounts Configure Custom URL for your domain in your DNS and Zoho Mail Configure the SAML Authentication in Admin Console
Will I be able to view the access logs for the different administrators in the account?
Zoho Mail provides Audit Logs to help you check the different actions and the administrators who performed tasks. Refer here for more details.
What are Retry Mails or Retry Queues?
When the emails are sent from your account, in case the recipient server does not accept the emails due to temporary errors, such emails will be moved to Retry queues. The emails will not be bounced back to senders for temporary errors (451.x.x). ...
Can I view all the blocked accounts in a consolidated view?
Whenever any email account violates the Zoho Mail's usage policy or organization policy, the account will get blocked. The organization administrator can view those accounts in the Troubleshoot section and unblock them. Refer here for more details.
What is the login process for SAML?
Once you have set up the SAML process, with the details provided by the SAML provider, you need to login using your custom URL for authentication. This will redirect your authentication to your provider automatically. 1. Launch your custom URL ...
I have changed my MX records but still I am not able to receive mail?
If you have updated the MX records of the domain, you can test the MX records from this third party tool, www.mxtoolbox.com by providing your domain name. If you have your existing providers MX entry, remove that to start receiving emails. The MX ...
What are MX Records?
MX Records are the DNS records of your domain which provide the details about the Mail Servers for the domain. To receive emails for your domain, the MX information needs to point to the Zoho Mail servers. The MX records for the domains hosted in ...
What is email aliasing?
Email aliasing is a procedure, wherein, any additional email addresses configured with the same email account can be set up as aliases. These additional addresses will be listed in the 'From' field while composing an email. The user can select the ...
I couldn't complete my mobile verification process for my account. How do I verify it now?
In certain circumstances, you might not be able to enter the code to verify your mobile number during sign up (due to session expiry, verification code reception problems, etc.). You will not be able to sign in if you haven't verified your mobile ...
Can an administrator export an organization user's email account data?
The administrators can take a backup of email accounts for the required users from the Control Panel section. Navigate to the Export Mail Account menu under Mail Administration and enter the email addresses of the relevant users. The emails can be ...
Can an administrator exclude folders while scheduling a backup for the organization's users?
The Admin cannot exclude folders while scheduling an email export for the users. They can either export the entire account or specify a date range. All emails that fall in that period alone will be exported. Learn more. When a user exports his own ...
What do the email delivery options in email routing mean?
The delivery options available are Split Delivery, Dual Delivery, and Email Routing. The delivery type that you choose defines whether the emails will be routed for all accounts or only for those accounts that do not exist in Zoho Mail. Learn more.
What is the verification email address in email routing?
While configuring email routing, a verification email will be sent to the destination server to confirm its validity. This address refers to the email address to which the email will be sent. Only if the verification email is delivered successfully, ...
Will the sender be notified if the email fails to reach the destination server in email routing?
If you want the sender to be notified in case of an email delivery failure, you can enable the Send bounce when mail to the destination fails option in the Email Routing menu. The bounce notification will be sent to the sender only if this option is ...
Can an administrator restrict users from exporting their email data?
To restrict users from exporting their email data, log in to your Control panel, go to Email Policy, and while adding the policy, switch off Export Emails option in the Account section. Refer this help page for more details. Similarly, you can also ...
Can an administrator restrict users from configuring their organization accounts in IMAP clients?
Yes. You can disable the permissions to configure your organization account on IMAP clients (iPhone, Outlook, Thunderbird etc.) from the Email Policy section in the Control Panel. While setting up the email policy, switch off the IMAP Access option ...
How do I set up an email policy?
To set up an email policy, login to your Zoho Mail Control Panel, go to the Email Policy section in the left menu bar and select Add New Policy. You can now select your preferences in each criteria and map it to the relevant set of users. Learn more.
What is an email policy?
An email policy is one that defines the organization's email sending and receiving parameters. It helps the administrator in applying varying privileges to each set of users. You can restrict the email addresses and domains to which emails can be ...
Can I, as an admin, monitor the emails that my users send using their organization accounts?
To monitor the outgoing emails for specific users, you can set up outgoing email forwarding from the Email Policy section in the Control Panel. The emails sent by all the users for whom the policy has been applied will be forwarded to the email ...
What does the authentication failure in POP/IMAP migration mean?
If you receive an authentication error, make sure that you've entered the right credentials for the account, and that the user hasn't changed the password of the source account while the migration is in progress. Refer this help page for more ...
Why am I being shown a server not reachable error while migrating using POP/IMAP?
If you're getting a server not reachable error, there might be issues with the server details that you entered (server name, server port etc.) while adding the migration details. Make sure that you enter the correct values before you start the ...
For how long will I be able to access the file containing the exported emails?
The file containing the exported emails will be available for a period of 30 days after the export. The link expires after the 30 day period or if the account whose emails you've exported is deleted.
How do I allocate the purchased storage to my organization users?
The Super Admin can allocate the purchased storage to the respective users from the Control Panel. Login to mailadmin.zoho.com, and go to the Mail Storage section. Across the relevant user, click the Edit icon in the Additional storage section, and ...
How do I purchase additional storage for my Zoho Mail account?
Organization Users - The Super Administrator will be able to purchase additional storage for the organization and allocate it to specific users. Login to mail.zoho.com as the Super Admin, and click the Subscription link on the top of your mailbox. ...
How can users unblock their blocked Zoho Mail accounts?
After the reason for the account block (storage exceeded, spam detection etc.) has been rectified, the user can unblock the account from the UnBlock Me page.
Why is my account blocked, and how do I unblock it?
Your account might be blocked due to two major reasons. You might have either exceeded your account storage or a suspicious spam activity might have been detected in your account. Refer this help page to learn about unblocking accounts.
Can I disable specific services for users?
You can disable access to specific services like POP/IMAP access, ActiveSync, email Incoming and Outgoing. Login to mailadmin.zoho.com, go to the User Accounts section and select the required user. Click the green icon respective to the service that ...
Can I configure more than one email address for a single user?
You can configure more than one email address for the user by adding email aliases. To add email aliases, log in to mailadmin.zoho.com, go to Mail Accounts, select the respective user, and click Add New Alias. Each user can have up to a maximum of 30 ...
How do I create a group email id in Zoho Mail?
Login to mailadmin.zoho.com, and go to the Groups menu. Click the Add Group button, and provide the required details and click Create Group. The email address that you've mentioned in the Group Email Id field will be the chosen email address for this ...
How do I create a group in Zoho Mail?
Zoho Mail provides options to create 4 different types of groups. In the Control Panel section, navigate to the Groups menu. Click Add Group from the menu options, and enter the required details for the group. Depending on the type of group, you'll ...
Can I change the chosen email address of a user?
You can change the email address of a user by creating the required email address as email alias. Once the alias is created, you can make this as the default email address for the user. Log into mailadmin.zoho.com as the Admin Click User details and ...
How do I customize the login URL (mail.yourdomain.com) for my domain?
The instructions for customizing the login URL can be accessed by logging in to the org admin's Control Panel. Log in to the Control Panel. Go to the Custom Login tab for detailed configuration instructions specific to each organization. After ...
How do I upgrade to the paid plan?
Login to mail.zoho.com as the Super Administrator. Click on the profile picture on the top right corner of your mailbox. Select Upgrade, pick the plan that suits your needs and make the payment. Learn more.
How do I access the Control Panel?
You can access your Zoho Mail Control Panel by logging into the Control Panel with your Admin or Super Admin credentials. Alternatively, you can also click on your profile picture on the top right portion of your mailbox, and click the Control ...
What is blocked list of an organization?
The organization blocked list can be defined for those senders and domains that you suspect might be spam. Navigate to the Spam control section in the Control Panel and add the relevant email addresses and domains to the Blocked List tab. You can ...
Why are emails from some senders being classified as spam, despite adding them to allowed list?
If there is an SPF failure, and there are no actions set up for an SPF failure, emails from addresses present in the Allowed List might be marked as spam. The SPF failure might occur in case the email is sent from a spoofed email address. In such a ...
What is the Allowed List of an organization?
There will be certain cases where you will not want the sender to be marked as spam. Organization Allowed List can be used to define such senders. You can add email addresses and domains to the Allowed List from the Spam Control section in the ...
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