Data Administration
Using the Recycle Bin
The Recycle Bin stores all the records (from all the modules) and attachments that are deleted from the Zoho Desk account. The records in the recycle bin will be available for 60 days after which it will be permanently deleted from your help desk ...
Migrate Data from Freshdesk (Zwitch)
Thank you for considering Zoho Desk. The Zwitch program is designed to help you - Freshdesk users - experience a seamless transition to Zoho Desk. You can migrate data from Freshdesk to Zoho Desk in just a few quick steps. Supported Modules The ...
Migrate Data from Zendesk (Zwitch)
Thank you for considering Zoho Desk. You can migrate data from your Zendesk account to Zoho Desk in just a few quick steps. Supported Modules The following are the modules that you can migrate to Zoho Desk. Tickets Comments Attachments Articles ...
Exporting Help Desk Data
Zoho Desk allows you to export and take a backup of all your helpdesk data in a few simple steps. The Export Data feature allows you to export data (in CSV format) from individual Zoho Desk modules. After exporting the data, you can further validate ...
Importing Data to Zoho Desk
If you've been using a help desk software before Zoho Desk, you must start importing your existing data to Zoho Desk. You can import your support tickets, contacts, customer accounts, knowledge base articles, products, calls, events, and tasks to ...
Zwitch: Frequently Asked Questions and Answers
What are the modules that can be migrated to Zoho Desk? Zoho Desk shares the same database as other competing help desks. This means data from the following modules can be migrated to your Zoho Desk. Organizations or Companies End users or Contacts ...
Backing up your Help Desk Data
Even with the best intentions, administrators and agents have seen incidents where they have either deleted important data or modified records, only to realize that it was by mistake. This is why it's so important to have a copy of your help desk ...
About ticket archiving in Zoho Desk
To enhance your help desk performance and allow the day-to-day ticketing operations to happen much faster, Zoho Desk will automatically archive closed and inactive tickets. Archiving tickets speeds up the loading time for views that have gotten ...
Assisted Data Migration Guide
Whether you’re moving from a cloud-based or on-premise system, you’ll need to find an efficient method of migrating your data to Zoho Desk. Our dedicated migration team can help you migrate your data safely and ensure your help desk operation is up ...