The various sources of cases are the different means through which a customer contacts a company. Cases are generally generated through telephone calls, website portal visits and e-mails. In general, case trouble tickets are used to capture customer ...
No, you cannot send replies to customer queries from the Cases module by default. However, you can create a custom email field for the Cases module and create a custom button to trigger the email. Here's how you can create a Custom button in the ...
No, you cannot change the format of the Case Number which appears by default. However, you can hide the Case Number field (Auto Number field type) and create a custom field as per your requirements. To hide fields Log in to Zoho CRM with ...