Product FAQ
How many products or variants that can be exported in my store at a time?
We can export a maximum of 25,000 variants of products at a time. Our support team will guide you through the migration of such large amounts of data.
Is Zoho Commerce a part of Zoho One?
Unfortunately, we are not currently a part of the Zoho One suite. However, there are plans to add Zoho Commerce shortly.
Is it possible to use points instead of prices in the product price?
We currently don’t have features that support loyalty program for businesses. This feature is being considered for future development, but we do not currently have an expected date for rollout.
Is Zoho Commerce applicable for service industry like tourism?
Zoho Commerce cannot handle calendar-based bookings yet, so it's currently not the best fit for the tourism industry. Zoho Backstage will be better-suited to this requirement. Please leave your query here and the Backstage team will get in touch with ...
Can I use Zoho Commerce to set up a mega store (like Amazon) that allows vendors to sell their goods under my main brand?
Zoho Commerce allows you to set up your own online store and sell products via the platform. We have not designed it to be a marketplace, and the features required for the marketplace are not currently in the product development pipeline.
Can invoicing be automated in Zoho Books for orders that came via Zoho Commerce?
Yes. Based on the ORG ID, sync happens automatically across Zoho products like Books and Inventory. All transactions will be available to view in Zoho Books and Inventory.
Is it possible to accept international orders?
Zoho Commerce can accept orders from any country. You will have to set up live currency conversion rates from a reliable source on your website. The visitor will see the pricing converted according to the rates set up by you.The checkout is always in ...
If buyer has a GST number, can we generate an invoice with it?
Yes, you can. Zoho Commerce is deeply integrated with Zoho Books and Zoho Inventory. Integration with Zoho Books will allow you to produce customized Invoices. You will be able to produce invoices with the GST numbers of the buyer.
Are there any discounts for selling a single item?
We do not offer discounts for selling a single item. We understand the concern that you might have if you are selling a limited number of items, while the product allows you many more. Our pricing is based on fixed infrastructure costs. Whether you ...
What does Zoho Commerce do?
Zoho Commerce facilitates online selling by providing a platform which you can use to create your online store yourself and link it to your domain. You'll end up with an ecommerce website and your payments and shipping will be taken care of through ...
How does Zoho Commerce work?
Zoho Commerce lets you build a store front to sell your products and has the integrations you will need to market your product and manage end-to-end ecommerce operations like order fulfilment and collecting payments.
How do I start selling my products?
Sign up for Zoho Commerce, choose one of our store templates (which can be changed later) to set up your store front, add products, and start selling right away.
Can I use my own domain name with Zoho Commerce?
Yes, you can use your own domain name for your Zoho Commerce store. Learn more about how to link your existing domain and make your ecommerce store entirely your own. It's not a problem if you don't own a domain. We have you covered with our free ...
How do I purchase a domain?
You can purchase a domain through Zoho Commerce or through any domain hosting service like Blue Host, GoDaddy, or HostGator.
What do I do when I get an order?
As soon as an order is placed, you'll receive a notification email. Learn how to confirm orders and keep your customers up-to-date here.
Is there a security banner we can use to display certifications?
Zoho Commerce has a feature called Message Bar, which will allow you to display such messages. Go to Settings > Message Bar under Configure to display messages and cookies notification on your website.
Is it possible to add a link an app within the Zoho Commerce store?
Yes, you can link to a customised app for your store. Reach out to support@zohocommerce.com to help you with developing the customised app at a very minimal cost.
Can we add tags to products in a Zoho Commerce store?
Yes, you can add Tags for all your products. While adding a new product or while editing existing products, Tags will be available to the right side of the page.
How can we link the menu button with the pages?
Menu Element can be added in your store. These Menus can then be linked to an external link, as well. To learn more about menus, click here.
Can I see some examples of websites running Zoho Commerce?
Some of our top rated stores that are using Zoho Commerce are: https://www.johnsparks.de/ https://www.pettree.in/ https://www.luxeqo.in/ https://www.funkforhire.co.in/
Is drop-shipping facility available with Zoho Commerce?
We do not support drop-shipping as of now with Zoho Commerce. We will help you build an ecommerce store and sell your products globally.
How does priority levels of multiple taxes work while applying it to different products?
We have four different levels of taxes applicable within Zoho Commerce. Product Level tax has the highest level of priority over the other types of taxes.
If the client does about $7200 as online sales for a month, to what amount does the 1% transaction fees apply?
The transaction fee only applies to $1200. This is because waive off the transaction fee for sales up to $6000 in Pro plan. All transaction fees are only applicable for values over the threshold value set for each region and plan. Check the pricing ...
Can I shift a pre-exiting domain to the Zoho Name servers?
You can definitely switch between your current domain provider and Zoho. Contact support@zohocommerce.com and they will guide you on the process.
How do I add banners on my website?
Banners manage to make your website look more professional while adding aesthetic value to your site. Read all about Banners here.
Can we connect multiple warehouses under a single Zoho Commerce store?
We currently do not support linking multiple warehouses to a single store. But it will definitely be added to the pipeline.
What is the difference between Zoho Sites and Zoho Commerce?
Zoho Sites is a website-building platform. We can use it to build websites for businesses, brands, and organizations. Zoho Commerce will help you build an ecommerce website. With an ecommerce website, you can sell products from your website directly. ...
How many stores can we create from the same account?
We do not limit the number of stores that you can create. However, we mandate that one account cannot have more than two free or trial stores at a time.
How do we add a newsletter form?
A newsletter element can be found under Site Settings. You can use this element to include a newsletter section anywhere in your store.
How do I eliminate products that are out of stock in my store?
You can disable the inventory of the product in your store. This way, your customers will not be able to see this product while browsing through your store.
Do you have automated multi-currency?
We do have a multi-currency functionality in Zoho Commerce. However, during the checkout, only the base currency of the store will be used to calculate the final amount.
Is the ability to sell digital products on the road map for Zoho commerce?
Yes, it is on the road map, but it will take time to get implemented.
Can you set up two different prices for the same products for different sets of buyers?
We can use the Price list feature to get separate pricing for different groups of customers. This is straightforward to manage when multiple categories of customers are available.
What about individual state taxes in the USA?
Zoho Commerce is compliant with the state taxes of USA. We have all the settings that are required to configure these taxes with ease.
How can we select the products that will appear on the home page of my website?
You can select every image that needs to be included on the home page of your website. Products can be arranged in to categories that can be included via the Site Builder. Customizations can be done using CSS code, as well.
How Zoho Commerce is comparable with Magento E-Commerce Application? -
Zoho Commerce is a new product in the Zoho Suite launched last year. It is an out of the box e-commerce platform using which you could easily configure your online store and build your website in less than an hour.. The hosting of the website is ...
What automated tax calculator does Zoho Commerce provide?
Taxes are automatically calculated by default. Avalara is an external automated tax calculator that can be integrated with your store.
What is the Commerce Professional plan?
Commerce Professional plan is the premium version of Commerce, wherein you get access to more advanced features and insights for running bigger shops. This is the most beneficial plan if you have a good amount of sales happening, because they offer a ...
What are page versions?
Page versions are different versions of a page that get saved, containing all edits made on that page. This is quite useful when you have multiple contributors working on the same page and you need to identify and track each change made individually.