Integration FAQ
Can we use existing DHL or Shiprocket accounts to get custom rates?
Yes, all your existing accounts can be used to link your Zoho Commerce store with different shipping carriers. If your Shiprocket or DHL accounts supports custom rates, those will be reflected in Zoho Commerce when integrated. These custom rates are ...
Can we integrate Zoho Desk with Zoho Commerce?
We do not have a direct integration between Zoho Commerce and Zoho Desk. Instead, you can integrate with Zoho Flow, which has an integration with Zoho Desk. This way, you will be able to access Zoho Desk for your Commerce store.
Is it possible to add a link to an app within the Zoho Commerce store?
Yes, you can add the link to your app within your store.
I would like to seek professional support who can design home pages, some important menus. I tried multiple times by going to "Site Builder" but unsuccessful.
Employees of Zoho are not allowed to access your store directly under any circumstances. It is a violation under the user privacy policy laid down by the company. Support can only guide you with certain technical aspects, but not design your store ...
How does integration with CRM benefit a customer?
CRM integration will help you to manage your customer relationship from a single location. To make the integration more fruitful, we are working towards sharing order details on CRM to build a better relationship with your customers.
How do I use heat maps in my store?
We have an integration with PageSense. You can integrate your store via Settings > PageSense. This way, you will be able to use heat maps on your store.
Can we use Zoho Open API to integrate with other third-party payment gateways?
If the particular payment gateway is interested in integrating with Zoho, please reach out to financeteam@zohocorp.com for assistance.
Can I ship products without integrations?
You can definitely ship products by yourself. Ensure you select your shipping criteria like shipping charges and shipping zones before you start shipping. If shipping products yourself becomes too much as your business grows, you can always integrate ...
Can we land Zoho Commerce Abandoned Cart data in Zoho CRM?
No, it is currently not possible to sync your abandoned cart data with Zoho CRM. Instead, you can set up an email campaign for your abandoned cart customers to help improve conversions.
Can we have a chat bot within our ecommerce store built with Zoho Commerce?
Yes, a chat bot can be enabled by integrating your ecommerce store with Zoho SalesIQ. To learn more about how to integrate with Zoho SalesIQ, click here.
Can you set SalesIQ to be inactive outside of our office hours?
Yes, you can deactivate live chat whenever you're outside of your office hours. To know more about integrating your ecommerce store with Zoho SalesIQ, click here.
Can you shorten the length of time the chat bot takes to type?
Automated messages are sent the moment a query comes in. This time cannot be shortened further.
What are the payment and delivery integrations available for India?
FedEx, DPD are the delivery integrations for India, while Razorpay, ICICI Bank eazypay, PayTabs, 2Checkout, PayPal are the supported payment gateways.
What are the payment and delivery integrations?
Authorize.Net, PayPal Payments Pro, PayPal Payflow Pro, Stripe, Forte, Mercado Pago are international payment integrations, while FedEx, UPS, USPS, Australia Post, Canada Post, DPD, and DPD UK are our shipping and delivery integrations.