Topics
Why would I upload a list of contacts as Unsubscribed?
There are a few scenarios where uploading a list of unsubscribed contacts can be useful: If a user is maintaining Unsubscribed contacts in a different service If the user is migrating from a different service If the user receives a direct request ...
Where can I find the contacts who have signed up using one of my signup forms that is not associated with a mailing list?
You can find those contacts under All Contacts in your organization. Any contact newly added to the organization can be found under All Contacts irrespective of them being associated to a mailing list or not. You can also find these contacts in the ...
Why am I unable to convert few of the non-marketing contacts into marketing contacts?
You can update the subscription preference of a contact only once per month, so you might have probably updated the selected contacts' subscription preference already. You can update the subscription preference of these contacts after a month.
What are some of the changes related to consent?
Explicit consent-based email campaigns are removed and permission-based. You can, Specify if you have received permission to communicate with contacts while adding them. Choose if you wish to comply with GDPR in the overall settings using a toggle.
Is it mandatory for me to mention the lawful basis of communication for all contacts?
It is not mandatory to mention lawful basis of communication for your contacts unless you are choosing to comply with GDPR.
Can a contact subscribe to a preferred mailing list ?
Following the topic update, contacts cannot view the mailing lists or subscribe to them directly. Instead, contacts can see all the topics available in your organization under Manage Preferences, and subscribe to the topics. You can associate a topic ...
What happens when a contact unsubscribe?
When a contact unsubscribes, they are automatically unsubscribed from all topics in the organization. They will no longer receive any email campaign from the organization.
What is the maximum limit for non-marketing contacts?
Paid subscribers can have up to a million contacts under non-marketing contacts at a time. It is also important to note that you can update a contact's subscription status from non-marketing to marketing or vice versa only once over the period of one ...
Where can I find a list of non-marketing contacts?
You can see the list of subscribed, non-marketing and unsubscribed contacts by choosing the appropriate filter under All Contacts. Steps: From the Navigation toolbar, click Contacts. Select All Contacts. The Filter dropdown will appear in the top ...
How can I update the subscription status of a contact?
To update the marketing status for contacts: Select the contacts under All Contacts. Click Change Subscription type icon. Change the subscription type.
Can we use an API to associate topics with a contact?
Yes, you can associate topics with contacts using API.
When I import a contact, what subscription status will they be assigned?
Any contact imported through different sources will have their subscription status as "Marketing contacts" by default. You can update their subscription status later whenever necessary.
What does the subscription status mean?
Subscription status can be used to identify the current stand of contacts to decide if it's the right time to send them email campaigns and also to know if they want to receive email campaigns. There are three types: Marketing: These contacts are ...
When should I choose Brand - Product -Topic hierarchy?
If your organization offers multiple products or services, and you want to send out emails specific to each product, then you should choose the Brand-Product-Topic type. In this case, you'll first have to include different types of products you ...
What happens if I didn't associate a marketing contact with a topic?
You can associate those contacts to the relevant topic after adding them into the organization or from within a mailing list. However, you need to associate your contacts with the relevant topics if you want to send email campaigns to them.
Why are topics associated with contacts instead of mailing lists?
Each contact may have multiple preferences. This means associating a contact with relevant topics is an easier and more efficient way of organizing and storing the contact preferences.
Is it mandatory to associate my contact with a topic to add them in Zoho Campaigns?
This is not mandatory. However, you have to associate your contact with suitable topics (chosen by them) to send email campaigns to that contact.
Why do we have multiple hierarchies under Topics?
There are two different hierarchies to suit the marketing requirements of a brand, as well as make it clear to the subscribers what email campaigns they're signing up for. The two hierarchies are: Brand - Topic hierarchy: Choose this if your ...
When should I choose the Brand-Topic hierarchy?
If your organization offers a single product and services relevant to that product, you can opt for the Brand - Topic hierarchy.