Pricing and Subscriptions
How do I upgrade my edition?
There are two ways to upgrade: Log in to Zoho Campaigns. Click Settings, then select Subscription. You will be redirected to Zoho's payments page. From here, you can easily view all the products you have purchased from Zoho, and manage them on a ...
How do I cancel my subscription?
Log into Zoho Campaigns. From the Navigation toolbar, click Settings. Select Subscription under General. You will see your current plan. Click the Cancel my subscription link at the bottom of the page. Click the Change plan option. Click on ...
How do I switch from 'Pay as you go' to a Subscription plan?
Click Settings and select Subscription. You will be redirected to Zoho's payments page. From here, you can view the available credits in your current plan. Find below the option to switch to Subscription. Click Upgrade now Choose the plan you want.
How do I update my credit card details?
Purchasing or subscribing to a plan is a one-step process with our payments team if your credit card details are saved. Follow these steps to edit your credit card details on the Payments store. Go to www.payments.zoho.com. Click Your Store ...
What is the difference between the pay-as-you-go plan and the email-based plan?
Before choosing a plan for your organization, you need to know the difference between the plans. Difference between pay-as-you-go plan and the email-based plan are, The pay-as-you-go plan allows unlimited contacts, while the email-based plan only ...
How can I get my payment invoice?
You will get your payment invoice via email the instant you have completed the payment. It will be sent to the email address associated with your account.
How do I switch from a subscriber-based plan to an email-based plan?
Switch to email-based plan to purchase a certain number of emails you can send. You can have half as many contacts as the number of emails you purchase. All features are available, except for autoresponders and the send email option in workflows. Log ...
How do I switch from a subscriber-based plan to 'pay-as-you-go'?
Switch to pay-as-you-go plan to choose your email credits as per your requirement. Pay-as-you-go allows unlimited contacts. Log into Zoho Campaigns. From the Navigation toolbar, click Settings. Select Subscription under General. You will see your ...
How do I switch from an email-based plan to 'pay-as-you-go?
Switch to pay-as-you-go plan to choose your email credits as per your requirement. Pay-as-you-go allows unlimited contacts. Log into Zoho Campaigns. From the Navigation toolbar, click Settings. Select Subscription under General. You will see your ...
How will the recent update affect the existing free plan users?
There will be few changes for existing free plan users post the update. Users can add up to 2,000 contacts and send up to 6,000 emails. The following features will be restricted after May 30, 2022. Segmentation Schedule Email Campaigns Recipient ...
Explain about the new version of free plan?
When the trial period is completed and a user does not upgrade to paid plans, they will be moved to the new version of free plan. In this plan, users can add up to 2,000 contacts and send up to 6,000 emails. In the new version of the free plan the ...
Can I extend the trial period?
Users who create an account after December 1, 2021 will get a trial period of 14 days. You can contact support@zohocampaigns.com to extend the trial period if required.
Why am I not able to send emails on the free plan?
For the new forever free plan, the number of contacts must be within 2000 to send emails. If you have contacts more than 2000, then you will need to delete some contacts or move to a paid plan to send emails.
What happens when I reach the contact limit in my current plan?
If you're importing your contacts when you reach your contact limit, we will auto upgrade your pricing plan to the next plan based on the number of contacts you're trying to import at that time. The charges will be added up to your next billing ...
How will the recent update affect yearly plans?
There will not be any changes in the ongoing subscription plans unless you choose to upgrade or downgrade your subscription plan. When you upgrade or change your plans, you can choose any one of the updated subscription plans.
What are the new paid subscription plans available after the update?
The new paid subscription plans are: Professional plan: This plan is based on the number of contacts in your account. Purchase the plan for a specific number of contacts, then send those contacts unlimited emails, set autoresponders, and use ...
Can I test out the features of another plan while I'm on the free plan?
Yes, it is possible to explore all the features. You have to switch from the free plan to the trial plan and then explore all the features for a period of 14 days. You can access all the features, add contacts and send emails in this period Note: If ...
What is auto-billing?
When you try to import, sync, or add contacts more than the current subscription plan limit, we will move you to the next plan based on the contact count in the file. This change will be reflected in the next billing cycle. Note: This is not ...
What if I do not want to auto upgrade my plan?
Before we auto-upgrade to complete a manual import of contacts, we will inform you the current state and let you choose if you want to auto-upgrade and proceed or if you want to skip the auto upgrade. You can choose to skip the auto upgrade. If ...