List Management
Is contact scoring available for all plans?
The feature is open only to subscribed users. Free plan users and email credits do not have access to contact scoring. Upgrade to a paid plan to get the most out of contact scoring.
Who has permissions to edit, reset, and enable/disable contact scoring?
Organization administrators have the privilege to assign, edit, and enable/disable scoring. Users are only allowed to view scores.
Is there a limit on the number of resets I can do?
No. You can run as many resets as you like, but once you reset, you won't be able to see past scores. Make sure every reset carries a necessity.
Can I edit scores while contact scoring is disabled?
Yes, you can edit contact scores no matter what the current status is.
Can I reset scores while contact scoring is disabled?
Yes, reset is possible when scoring is disabled.
Does custom scoring still take place while contact scoring is disabled?
Disabling/enabling contact scoring in the main feature does not affect custom scoring. Custom scoring for campaigns, contact information, and website activities continue to happen until they are disabled in their respective fields.
Is it possible to have only the custom (Campaign-Specific) scoring active for my campaign?
Yes, you can have only the custom scoring active by disabling default scoring for the campaign. In the campaign creation process, proceed to the review step. Navigate to the section Subscriber Scoring. Turn off the toggle switch under default scoring ...
How do I disable a criteria in custom scoring?
In the campaign creation process, proceed to the review step. Navigate to the section Contact Scoring. Under Campaign-Specific scoring, turn off the toggle switch next to the desired criteria.
What is the maximum number of criteria I can give in custom scoring?
You can give a maximum of three criteria in custom scoring (campaign-specific scoring). Each criteria can have a maximum of three conditions.
Who can set, edit and delete Campaign-Specific scoring?
Only the owner of the campaign and the users who have privilege to access other users' campaigns can set campaign-specific scoring. Users who do not have privilege can only view the scoring.
Who can create contact score view?
Any user can create contact score view, but only the owner and the admin can edit/delete it.
What is the maximum number of criteria I can set for a contact score view?
You can set up to a maximum of two criteria per contact score view.
Will I be able to access scoring once my subscription expires?
No, you can't view contact scores once subscription is expired or canceled. on renewal, scoring resumes.
How do I view the import details?
You can view the import history by following the steps below: Open the Contacts tab from the navigation bar. Select the All Contacts sub tab. Click Import History from the More option present on the top right corner. This shows the ...
What are the file formats accepted to import contacts to Zoho Campaigns?
You can import contacts from files with extension formats such as .xls, .xlsx, .csv and from Google spreadsheets.
What is the difference between unsubscribe from a mailing list and unsubscribe from the account?
When contacts unsubscribe from a mailing list, they will stop receiving newsletters related to that particular mailing list. However, contacts unsubscribing from the account stop receiving any emails from the organization.
How do I export contacts from Zoho Campaigns?
You can export your contacts from Zoho Campaigns to your desktop in different formats such as .csv, .xls, .json, etc. Open the Contacts tab from the navigation bar. Select the All Contacts sub tab. Click Export Contacts option from the More option ...
How to export bounced contacts?
You can export your contacts from Zoho Campaigns to your desktop in different formats such as CSV, .XLS, JSON, etc. Open the Contacts tab from the navigation bar. Select the All Contacts sub tab. Click Export Contacts option from the More option ...
How to export contacts present in do-not-mail registry?
You can export your contacts from Zoho Campaigns to your desktop in different formats such as CSV, .XLS, JSON, etc. Open the Contacts tab from the navigation bar. Select the All Contacts sub tab. Click Export Contacts option from the More option ...
How do I view other users' contacts?
Open the Contacts tab from the navigation bar. Select the All Contacts sub tab. Click the Search icon present on the right-hand side. Select the users' email address from the select subscribers option to filter their subscribers. Click Apply button. ...
How do I move unsubscribed contacts to all contacts?
To reactivate unsubscribed contacts: From the Navigation toolbar, choose Contacts and select All Contacts. Select the drop down at the top-left and choose Unsubscribed contacts. In the "Filter by" drop down, choose Users to filter contacts that were ...
How do I delete a contact?
Open Contacts tab from the navigation bar and select All Contacts. You will get the contact list view. Select the contact(s) you want to delete. Click Delete icon present on top.
How do I mass delete contacts?
Open Contacts tab from the navigation bar and select All Contacts. You will get the contacts list view. Select the check box next to the field name Contact Email to check all the contacts. Click Select all contacts matching the current view. Click ...
How do I move contacts from one list to another list?
You can merge two mailing lists in order to move contacts. You need to select the source list and a target list to which you want to move the contacts. You can choose to either delete the source list or keep it with contacts in it. To move contacts ...
How do I search a contact?
You can find the search icon present on the right hand side of ribbon and enter the contact details such as email address, first name or last name to search.
How to merge two mailing lists?
To merge the mailing lists, follow the steps below: Open Subscribers tab from the navigation bar and select Manage Lists. Click More present in the top right corner. Select Merge Lists. Select the From list and To list to merge subscribers. ...
Can I receive a daily report on new contacts?
Definitely. You can receive notification emails of daily reports on the new contacts joining the selected mailing list. The report will be sent on daily basis and will provide detailed information about the new contacts joining via Signup form or ...
How do I edit a mailing list?
Open Contacts tab from the navigation bar and select Manage Lists. You will get the list view of all your mailing lists. Click More option and select Edit list. Make the changes in the pop-up window that appears and click Save.
How do I enable signup form subscription for a mailing list?
You can enable signup form by editing the mailing lists. To edit a list, follow the steps below: Open Contacts tab from the navigation bar and select Manage Lists. You will get the list view of all your mailing lists. Click More option and ...
What are the file formats supported while importing contacts?
We support files formats with extensions such as .csv, .xls and .xlsx.
Where can I view the contacts from my city, region and country?
You can view the local contacts by checking the list detail view. Open Contacts tab from the navigation bar and select Manage Lists. You will get the list view of all your mailing lists. Click any mailing list. In List Detail View, you can find the ...
Where can I find the user agent stats?
Open Contacts tab from the navigation bar and select Manage Lists. You will get the list view of all your mailing lists. Click any mailing list.
Is there a limit on adding contacts in a segment?
There is no limit on the number of contacts that can be added in a segment. Any number of contacts that meet the criteria of segmentation will be added as a segment under the Contacts -> Segments tab.
Can I send an Autoresponder to multiple segments of a mailing list?
No, it is not possible to send an Autoresponder to multiple segments of a mailing list.
How do I send an email campaign to a segment?
Open the Contacts tab and select Segments. Click the Create Campaign icon present on the right of the segment name. Alternatively, Open the Contacts tab and select Segments. Open segments and click More. Click Create Campaign.
What is a List key?
List key is used to add contacts to a mailing list via API method. It is used as an authentication parameter and represents the mailing list you're trying to access.