Email Deliverability
Why my email campaign is put on hold?
Every email goes through a review process where our moderator reviews it and ensures that your email meets our industry standards. Often, the emails are approved without any further questions from our end. However, if we need more information from ...
What should I do before reaching out to the support team?
If your emails land in the spam folder, or if you experience any other delivery issue, you can write to us at support@zohocampaigns.com. While writing to us, we ask you to describe the issue in detail. If your email has been delivered late or has ...
What will happen if the bounce rate is more than five percent?
At Zoho Campaigns, while sending a campaign, if the bounce rate exceeds five percent, we'll temporarily pause sending the campaign. We'll notify you about the campaign and resume sending the campaign after 24 hours. After we resume sending the ...
Why doesn't Zoho Campaigns delete hard bounce contacts?
At Zoho Campaigns, we store hard bounce contacts in a separate mailing list. Whenever our users try to add new contacts to their mailing list, we will verify it with the hard bounce list. If the user tries to add contacts that are already in the hard ...
Why am I not able to add a DKIM record in GoDaddy?
When you're adding a DKIM record in GoDaddy, you must not include the domain name in the DKIM key. For example, if your DKIM key is 72247._domainkey.zylker.com, while adding it in GoDaddy, you must only add 72247._domainkey.
How do I monitor my sender domain's reputation? How can I improve the reputation?
If most of your contacts use Gmail, you can use the Google postmaster tool to check your sender domain's reputation. If your contacts use other mailbox providers, you can use services like BarracudaCentral, ReputationAuthority, Trustedsource, etc to ...
Why are contacts who use Outlook unable to view images in the campaigns that are sent to them?
If the images in the campaigns you send are blocked, your contacts can click the "Display external images" option when they open the email. To prevent this from happening again, they can select the "Always display images from this sender" option.
How can I avoid email bounces?
You can practice the following techniques to avoid email bounce: Don't use purchased mailing lists. Use the double opt-in technique to prevent the entry of invalid email addresses into your mailing list. Regularly clean your mailing list using email ...
Why is my campaign not delivered to the inbox?
If your emails are not delivered to your contact's inbox, you can ask them to check other folders of their mailbox including the spam/junk folder. Also, if the internet service provider or the email client has deployed filters for security reasons, ...
What steps can I take if I think I've encountered a spam trap?
Whenever your emails hit spam traps, we will notify you, freeze your account, and ask you to provide a detailed explanation for the spam trap hit. We will reinstate your account if your explanation is valid. To prevent this from happening, you must ...
What will you check when you review my campaign?
During the review process, the moderation team will verify the following factors: Content—Adherence to basic guidelines for crafting email content and avoiding objectionable content that might get classified as spam. Verification of the links and ...