Adding Zoho Sprints Work Items from Zoho Desk
On installing the extension, you can directly create Zoho Sprints work items from Zoho Desk tickets.
To create work items for tickets:
- Click Tickets from the menu bar and open a ticket.
- Click the Extensions icon ( ) on the right side of the ticket's detail page.
You can view the Zoho Sprints extension in the right panel.
- Select the appropriate project to which you want to add the work item from the Sprints Project drop-down list.
- Edit the name and description of the work item, if necessary.
- Select the item type for the work item from the Item Type drop-down list.
You can choose between story, task, bug, or a custom work item (if available). - Select the required priority level for the work item from the Priority drop-down list.
- Click Add to create a new work item.
You have created a new Zoho Sprints work item. Notice that relevant information about the work item will appear alongside the associated ticket in Zoho Desk. Also, you can click on the ( ) icon to open and manage the work item in Zoho Sprints on a new tab.
Delinking Zoho Sprints Work Items
You can delink work item to remove its information from a ticket in Zoho Desk.
To delink a work item:
- Click Tickets from the menu bar and open a ticket linked with Zoho Sprints work item.
- Click the Extensions icon ( ) on the right side of the ticket's detail page.
You can view the linked work item under Zoho Sprints extension on the right panel. - Hover your mouse pointer over a work item and then click the Delink icon ( ) corresponding to it.
The work item will be delinked from the ticket. Note that the work item will not be deleted from Zoho Sprints.
Viewing Ticket Details in Zoho Sprints
As a Zoho Sprints user, you can view details about tickets linked to your work items such as the status, due date, and assignee status.
To view the details of a linked Zoho Desk Support ticket:
- Navigate to Project Backlog in Zoho Sprints and select a work item to open the Item details page.
- Click the Zoho Desk icon in the upper-right corner.
The ticket information appears in the panel on the right. - To view more details about the ticket, click the View in Zoho Desk link in the panel.
Uninstall the Extension
You can uninstall the Zoho Sprints extension at any time. Once uninstalled, your agents cannot create Zoho Sprints work items from tickets.
To uninstall the extension:
- Click the Setup icon ( ) in the top bar.
- In the Setup Landing page, click All under Marketplace.
- In the Marketplace page, select the Installed Extensions tab.
- Choose Zoho Sprints from the list of extensions.
- Click the More Actions icon ( ) at the upper-right corner of the Zoho Sprints extension setup page.
- Select Uninstall Extension.
- Click Confirm to uninstall the extension.