Why isn't the Delete CRM Account option available in the Company Details page?

Why isn't the Delete CRM Account option available in the Company Details page?

This "Delete CRM account" option will be displayed only for the CRM Administrators.

In order to delete the CRM account you must make note of the following two points: 

  • Downgrade edition: If you are subscribed to the paid edition then you have to either downgrade to free edition or cancel your subscription.

  • Delete CRM users: If the account has active users, then you have to deactivate them.

A week after the above steps are accomplished you will be able to see the Delete CRM Account option under Company Details.

Note: You can delete a single user or personal account immediately if you are subscribed to the Free edition. 

    • Related Articles

    • Manage Company Details

      There are certain organization specific details, which help differentiate one organization from another. Zoho CRM recommends Users with Administrator's privilege to customize these company specific details, so that all users under an ...

    • Which edition will the new CRM account be subscribed to?

      Zoho CRM allows users to access multiple organizational (CRM) accounts using the same email address. This is especially useful for organizations who maintain different CRM accounts to manage their business, such as a franchisee or a subsidiary. The ...

    • FAQs on Reports

      1. What are reports in Zoho CRM? As an organization, the more you grow, the more complex your data becomes. This data holds powerful information about your customers, employees, profit, sales, opportunities, and other aspects of your business. It is ...

    • In how many CRM accounts can I be a Super Admin?

      You can be a Super Admin in up to five org accounts. Once you reach the limit, the Create New Organization link will become inactive. However, you can accept invitations to be part of up to five more org accounts. Read more on how to access multiple ...

    • I am the administrator of one of the CRM accounts, but I am unable to invite a user to it. Why is this?

      It may be because the user has reached the maximum limit of org invitations. A user can have only 20 pending invitations at a point of time. Sending invitations to users from different organization accounts CRM users who are already part of a CRM ...