Why can't I see the Zoho CRM tab in MS Word even after installing the Plugin?

Why can't I see the Zoho CRM tab in MS Word even after installing the Plugin?

You may have installed the Plugin without closing the current Microsoft Word document. Please close and re-open Microsoft Word to see the Zoho CRM tab in your main menu. 

The Add-In may not load in Outlook because of the following reasons.
1. The Zoho CRM MS Word Plugin you have downloaded is not compatible with your version of MS Word. 

2. The Zoho CRM MS Word Plugin is disabled or inactive. 

Solution in Case #1

1. Go to About Microsoft Word to check if the Microsoft Word version is 32-bit or 64-bit.
2. Check if you have downloaded the correct Zoho CRM Plugin based on the MS Word version             (32-bit or 64-bit).                                                                                                                                          
3. If the plugin you have installed is wrong, uninstall the plugin, download the correct plugin and            reinstall the same. 

Now the Add-In should be loaded. If the problem still persists, check the solution for Case #2. 

Solution in Case #2

The Add-In will not load if the plugin is disabled or inactive.

To know the status of the plug-in 
1. Open MS Word and click Files > Word Options > Add-Ins. 
2. Search for Zoho CRM Plugin for MS Word. 
You will see that Plugin is active/inactive/disabled. In the screenshot above, as you can see, it is under the list of Active Application Plug-ins. 

Based on the status of the Plugin, follow the steps mentioned below.  

Note: 
The steps to debug the issue are listed below. Please remember to close and open MS Word after every action that we've mentioned. MS Word needs to be restarted for any of the actions to take effect. 

If the Plugin is Inactive
  • Choose COM Add-ins under Manage and click Go... 
    The Plugin would be unchecked. This denotes that it is inactive.
  • Select the Plugin. 
  • Click OK. 
  • Close and restart MS Word and verify the status of the plugin.
If the Plugin is Disabled
  • Choose Disabled Items under Manage. 
  • Select Zoho CRM and Enable the plugin. 
  • Close and restart MS Word and verify the status of the plugin. 
If the Plugin is Active but not visible
In this case, please contact support@zohocrm.com. 

Along with your e-mail please compress and send the logs from the folder C:\Users\<<SystemUserName>>\AppData\Roaming\zohocrm_word to support@zohocrm.com This will help us attend to your request faster. 
If you have Office 2013, you do not need to install the PIA (Primary Interop assembly for Outlook). For Office 2013, the PIA is already part of Office installation included in .NET Programmability Support option under Microsoft Outlook. 

To check the PIA setting in Office 2013
  1. Click Control Panel > Programs > Programs and Features.
  2. In the list of installed programs, locate Microsoft Office 2013.
  3. Click Change > Add or Remove features.
  4. Expand Microsoft Office. 
  5. Right click on .NET Programmability Support.
  6. Click Run from my computer > Continue.

If you have Office 2013 Click to Run or Office 365, you won’t have the Add or Remove feature option. Instead, you must do an Online Repair. Do not do a Quick Repair.

8. If you receive any Exception named,“System.IO.FileNotFoundException: Could not load file or assembly 'System.Web, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. The system cannot find the file specified. File name: 'System.Web, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a'”, install .Net Framework version 4.5, from this link http://www.microsoft.com/en-in/download/details.aspx?id=30653  


If you require the Microsoft's Primary Interop Assemblies to be reinstalled in any other version of MS Office, please write to support@zohocrm.com
Note: You must close all instances of Microsoft Word before installing and uninstalling the Plug-in.

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