Why can't I see the telephony feature under Channels?

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• Using Built-In Telephony

  Once built-in telephony is set up, users can personalize their phone preferences, manage user availability, make outgoing calls, receive calls, view calls in conversation and calls in queue, and add follow-up activities in CRM. Set User Availability  ...

• Working with Built-in Telephony

  In most businesses, a large volume of calls are made and received each day. These calls often contain information like customer pain points, expectations, or feedback that helps the organization perform better, so they are vitally important. To ...

• Telephony - An Introduction

  The time and effort that you put into choosing and setting up a phone system for your business is always worth it. The goal is to give your customers an easy way to get in touch with you and provide the best services to answer their questions and ...

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  Before you start using Telephony, it has to be enabled from your Zoho CRM account. To enable Telephony Go to Setup > Channels > Telephony. Click Enable Telephony. Note Integrating Telephony with Zoho CRM will be enabled only when it is installed from ...